URGENT - INVISIBLE PLAYERS (CLUBS)

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? Dansvillle
Which mode has this happened in? Clubs
Which part of the mode? Drop-In Match
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? There are invisible players when playing drop in games, which is really as we cannot enjoy the game when there are players that we cannot see while playing
What happens when the bug occurs? The players are invisible but they are active players. Please fix this ASAP!
What should be happening instead? All players should be visible.

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The player with red icon is invisible.. first time this happened, I thought it was a glitch, but now it’s happening in almost every game I play which is really discouraging. If you’re unable to fix this then I’m afraid I will have to delete this game asap! 
 
I look forward to hearing from you as soon as possible.

Thanks

Daniel (Dansvillle)