Weekly Objectives not claiming or resetting

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Kobiej_1
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 31/11/24
What time did you see the bug? (HH:MM AM/PM) 6pm
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? whenever i go onto my objectives, the seasonal rewards say i done all the objectives all the games but haven't gave me the SP. This is the same for manager objectives, player objectives and clubs objectives. photo attatched below
What happens when the bug occurs? i can't claim the SP i'm owed
What should be happening instead? i should be getting SP points

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the photo shows that i have completed all objectives but haven't got the SP points. it also shows the same for all other objectives in the manager section, player section and clubs section and it has since the new season started