I haven't recieved my Welcome back packs on EA FC 25 Web app

Product: EA SPORTS FC 25
Platform:PlayStation 5
Wat is het model van jouw systeem? Sony PlayStation 5
Wat is jouw gamertag/PSN ID/Switch ID? DaanBraun
In welk speltype gebeurde dit? Ultimate Team™
In welk deel van het speltype? Selectiesamenstellen-uitdagingen
Kun je ons de datum vertellen (MM/DD/JJJJ) waarop je de bug hebt gezien? 18-9
Hoe laat zag je de bug? (UU:MM AM/PM) 18:56
Wat is je tijdzone? ECT - GMT + 1:00
Hoe vaak vindt de bug plaats? 100%
Hoe kunnen wij de bug zelf vinden? i logged on the EA FC Web app but havent recieved any packs, all my friends did but not me. i have been playing fut non-stop since FIFA 20, on EA FC 24 i have played around 500 Hours, Division 3 in Div Rivals and have played like 700 games.
Wat gebeurt er? i logged on the EA FC Web app but havent recieved any packs, all my friends did but not me. i have been playing fut non-stop since FIFA 20, on EA FC 24 i have played around 500 Hours, Division 3 in Div Rivals and have played like 700 games.
Wat zou er eigenlijk moeten gebeuren? get my Welcome back packs

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Dear employee of EA,

since today around 7PM (in the Netherlands) was the Web app of Fc 25 released, i immediately i logged on but din't recieve any packs, i was with my friends but they have recieved them but not me so i think something went wrong.

I hope that this can be fixed.

Thanks for reading.

regards

Holger Braun