I can't claim packs. Because of a pack.

I have a lot of packs. But I can't claim because of the loan player pack. The images are attached. 

Platform: PC
PSN/Xbox Gamertag: I'm on PC. So my ea account is: mertaksuu11
Name of the pack you opened: I can't claim any pack. 
Name of the pack inside that got you stuck: Gold Loan Players pack.
Did you buy the pack on the console or web app ? I can't buy any pack, the package arrived on its own.
Approximate timestamp: About 1 day.