Unable to connect

Sorry to hear you’re experiencing this issue. Below are possible fixes.  

Note: 100% packet loss usually means the connection is being fully blocked somewhere (router, firewall, or NAT).  

Your speed (800 Mbps) doesn’t matter if no packets can get through.

Possible fixes for “Unable to connect to EA servers” (Xbox):

1. Check Xbox Live and EA server status

   - Xbox: https://support.xbox.com/xbox-live-status

   - EA: https://help.ea.com/en/server-status/

2. Restart your network

   - Power cycle router and modem (unplug for 30 seconds, then plug back in).

   - Fully shut down Xbox (hold power button for 10 seconds) and restart.

3. Check NAT type

   - On Xbox: Settings → Network → Network Settings.

   - NAT should be “Open” or “Moderate”.  

   - If it shows “Strict”: enable UPnP in your router or forward the EA/Xbox ports manually.

   EA Sports FC 26 required ports:

   - TCP: 80, 443, 9988–9999, 10000–10100, 17502, 42127

   - UDP: 3659, 14000–14016, 22990–23006, 65300–65535

4. Change DNS

   - Set manual DNS on Xbox:  

     Primary: 8.8.8.8  

     Secondary: 8.8.4.4  

     (or Cloudflare: 1.1.1.1 / 1.0.0.1)

5. Test another network

   - Try connecting via mobile hotspot or different Wi-Fi.  

   - If this works, the issue is with your router/ISP.

6. Clear Xbox cache

   - Hold the power button for 10 seconds until the console shuts down.  

   - Unplug the power cord for 30 seconds, then restart.

7. Last step: contact your ISP

   - Ask if traffic to EA servers is being blocked or filtered.

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