FC27 The Grounds – Avatar creation bug causes loss of an entire character

Hello EA,

I am experiencing a very frustrating bug in FC27 on PS5, specifically in The Grounds avatar creation mode.

I spent approximately one hour creating a brand-new avatar from scratch. I was carefully customizing every detail, including the face, mouth, and other features.

I regularly saved my progress. For example, after modifying the mouth, I pressed Circle, selected the save option, and confirmed the save. I repeated this process several times throughout the creation.

Suddenly, the game exited the avatar creation interface and returned me to the open world. However, the character creation interface was still visible in the background, resulting in a completely broken and unusable screen.

I had no choice but to restart the game.

The entire avatar I had been creating was lost, despite having saved multiple times. When I returned to The Grounds, my previous avatar was still there, but the new character I had spent an hour creating was completely gone.

This is extremely frustrating and unacceptable. Losing an entire hour of customization because of a game bug, especially when the game explicitly offers a save option, is a serious issue.

I would like to know:

- Is this a known issue on PS5?

- Is there any way to recover my lost avatar?

- Is EA working on a fix to prevent this from happening again?

I have already tried restarting the game, but the issue remains unresolved.

Please investigate this issue. I do not want to spend another hour creating an avatar only to lose everything again.

Thank you.