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TrendyBible's avatar
TrendyBible
2 years ago

Can’t buy packs - error "unable to complete transaction..."

when I try to buy any pack with training , mut piints or coins it gives me the error message “unable to complete transaction due to previous purchase still pending please retry.” I have been dealing ...
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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

[Asking for Information]

Hey @TrendyBible 

Would it be possible to get more information on this?

 

  • Which platform are you on?
  • What is your EA ID (or console gamertag)? 
  • When did the error message start?
  • Does this happen to any other account on the device?
  • What type of network are you using? (Wired, Wireless, Hotspot)
  • Is anything else happening?
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!

ShadowBeat27's avatar
ShadowBeat27
2 years ago

I'm on XSX 

Xbox Tag El1te X Enhance

Error started a few days ago

On a wireless network

Like the other guy in this thread i get the same error message, and while it lets me purchase points(which i accidentally did again today) I can't spend them or any other in game currency as trying to purchase any pack in the store gives the same purchase pending error. it's frustrating purchasing points to not be able to open the packs the points were intended for.

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