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Pilemup's avatar
Pilemup
Rising Novice
2 years ago
Solved

EA is banning accounts that follow their rules and terms. With no explanation!?

Just got banned from the auction block on Madden 24 MUT for buying cards low and selling them for more. It clearly states in the email they send that this is allowed in the terms and rules. We need a new football game to play!  I appealed this of course but its always the same with these guys. They don't care!

  • Hey all, you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

7 Replies

  • I have now been banned for 2 weeks for no reason at all. It is an absolute disgrace, and I agree we need a new company that cares about its players and community. The fact that there is no accountability, and no response to why is the worst part. There is no way to talk to a real person which is a joke. I will never be purchasing another Madden game and I hope everyone that got wrongfully banned does the same. Wake up EA Sports. Sincerely, Dissatisfied 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey all, you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

  • My son and I also got banned.  We bought there packs and then sold the cards on the app and auction house to afford the over 1 million coin cards we needed for our theme team.  We didn't use any cheating.  They just up and banned us with no warning.  What's the point of playing the MUT now. My guess is there strategy is to get us out of the auction house to spend more real money on packs cause that's the only way we can obtain the cards.

      It's such a joke there's a trade block in the game that you can't use also.  I'm happy they banned us now we can play better games. Everything people have told me about EA is true.   Back in the day EA did have online tech support but now there so bad and don't care it's better they ignore you and just move on to the next disgruntled customer.

  • 5x26's avatar
    5x26
    2 years ago

    Yeah I'm banned after what they call a thorough investigation. They can't release or tell me the specifics just say that I made a purchuse in the Auction House that created an unfair playing experience for other players.  I live with roomates and 5 if us have Madden or had it.  At times a roommate would place a card up for 1 million and another 2 million. One of us probably unknowingly purchased a card on the Auction House which would trigger our ip buying a card from a friend.  

    They alt give warnings and they flat out ban cause if you're "Helping out a pay or friend" that is cheating and against there TOS. Your pal or friend needs to spend money just like you they should not get good deals on cards. They should make everyone register as friends or pals so you know that your card is being purchased by a friend. That could get you banned.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Nothing anyone can do to change the outcome of the TOS appeal @5x26 

    Darko

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