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geo215's avatar
geo215
2 years ago
Solved

Entire mut reset

My entire mut team I've been playing since day 1 just got wiped all progress out of nowhere. Logged on and it's acting like I never played. Wiped entire team/coins/progress to level 1 and I have alll...
ultimate team
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @geo215 

    Yes. Unlinking your account would cause it to reset. Unfortunately, the only way to get everything back is to link the original account again.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @geo215 

Do you happen to have multiple accounts and possibly were accidentally playing on a different one? If that's not the case, please contact an advisor by opening a case here so they can investigate your account. Thanks!

geo215's avatar
geo215
2 years ago

No I only play one account. I did however unlink my xbox account on an old ea account and relink it to my current one as I do not have email access to the old one. Would this reset my progress as well?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @geo215 

    Yes. Unlinking your account would cause it to reset. Unfortunately, the only way to get everything back is to link the original account again.

    • geo215's avatar
      geo215
      2 years ago

      Ty for fast reply. Wish I could undo it but won't let me unlink until 2024. Guess this is the end for me.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @geo215 

        That's unfortunate. I know starting over, even after a couple of weeks is hard to swallow, but it might be better to do that than to sit out for the year. That's definitely understandable if you feel like you can't start over though.

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