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wrizzroyce's avatar
wrizzroyce
2 years ago

I cant see the ultimate team tab

I can’t see the ultimate team tab on the lobby
ultimate team
wrizzroyce's avatar
wrizzroyce
2 years ago

ps5 I also checked my ban status and im not banned

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @wrizzroyce 

    Thanks for the udpate, can we try the following if you have not?

    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    Thanks!

    • wrizzroyce's avatar
      wrizzroyce
      2 years ago

      None of these are working got any other ideas on what might be happening and how to fix it ?

    • wrizzroyce's avatar
      wrizzroyce
      2 years ago

      The methods u mentioned didn’t work but it’s weird because I can’t see ultimate team on 2 of my ps5 accounts and I’m not banned on both accounts but I can see mut on a random account on my ps5 can u help me

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago

        Hey @wrizzroyce 

        Thanks for trying those steps out, to check what is the PSN ID your using?

        Also to confirm do you own Madden 24 on that account, or do you game share from another account?

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