Forum Discussion

2 years ago

Solved

I got my refund

This will be lengthy but please bare with me if you are as disgruntled as I am. I moved to PC years ago. This is the first madden i've bought since console. To start off, I got the deluxe edition. I ...

SC3E101
2 years ago
@ytrfrfe223 I would not recommend anyone to do a charge back because EA can permanently ban your EA account for that and you will not get a refund if you are banned.
Some messed up rule found in the terms of sale or user agreement.
Use the proper channels to get a refund so that there won't be any issue with your EA account. I'll leave a link down below.
https://help.ea.com/en/help-contact-us/?product=ea-app&platform=&topic=refund-request&category=orders&subCategory=request-refund

EA_Illium

EA Staff (Retired)

2 years ago

Hi @ytrfrfe223

Thanks for reaching out to the Madden 24 community on Answers HQ.

First, to confirm if you are missing any codes for the deluxe content you will want to speak with your retailer. In this case, Best Buy for any codes you need.

If you were able to redeem the codes they provided, we are aware of missing pre-order content, and the team is working on getting these resolved for everyone!

As for the other issues you mentioned there are a few we are aware of over on our Bug Report boards, however, if you run into anything new please create a new post detailing what you are running into.

Cheers!

ytrfrfe223

2 years ago

I just don’t understand how there’s no time table or update or anything on the situation. I know you’re job isn’t to fix anything but I’m sure you could go to some department head and explain that people are in turmoil and refunding the game and just an update would probably save ea ALOT of money that otherwise won’t be spent with them. I myself got a $100 refund. I assume that money is coming back out of EAs pocket. Even if not, I was going to spend money on madden points anyways. There’s a lot of people who will not do that, like myself, because there’s been no communication, update, or transparency. It’s cool you’re aware, it’s hard not to be with how often that issue is mentioned. But are you troubleshooting? Updating? Testing?