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joejonsam's avatar
joejonsam
2 years ago
Solved

[Investigating]Purchased Madden points went to last gen. instead of current gen.

I have only received 18500 out of 37000 points I have purchased. I have 16 hours on PS5 version 0 on PS4 version. Please transfer the rest of my points over to my account. PSN- joejonsam EA email...
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  • EA_Kent's avatar
    EA_Kent
    2 years ago

    Marking as solution just for visibility. We are currently investigating this issue. 

    Hey everyone, 


    Thank you for all the information you've shared with us about this so far. 

    I wanted to drop in and let you know we are currently looking into this and working on getting it fixed. We appreciate you bearing with us while we're investigating. 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
2 years ago

Marking as solution just for visibility. We are currently investigating this issue. 

Hey everyone, 


Thank you for all the information you've shared with us about this so far. 

I wanted to drop in and let you know we are currently looking into this and working on getting it fixed. We appreciate you bearing with us while we're investigating. 

Jsink80's avatar
Jsink80
2 years ago

Any idea on a time frame? I have 2400 points sitting on old gen and I have another 12000 point card but I’m afraid to redeem it. I appreciate you trying to help but the chat and email for EAHelp have got to be the worst I’ve ever dealt with and I spent 23 years in the military! LOL

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