Forum Discussion

2 years ago

Solved

[Investigating]Purchased Madden points went to last gen. instead of current gen.

I have only received 18500 out of 37000 points I have purchased. I have 16 hours on PS5 version 0 on PS4 version. Please transfer the rest of my points over to my account. PSN- joejonsam EA email...

ultimate team

EA_Kent
2 years ago

Marking as solution just for visibility. We are currently investigating this issue.

Hey everyone,

Thank you for all the information you've shared with us about this so far.

I wanted to drop in and let you know we are currently looking into this and working on getting it fixed. We appreciate you bearing with us while we're investigating.

EA_Kent

Community Manager

2 years ago

Marking as solution just for visibility. We are currently investigating this issue.

Hey everyone,

Thank you for all the information you've shared with us about this so far.

I wanted to drop in and let you know we are currently looking into this and working on getting it fixed. We appreciate you bearing with us while we're investigating.