Forum Discussion

NGZMadden's avatar
NGZMadden
2 years ago
Solved

Madden Companion App only shows PC,PS5,Xbox Series X

I downloaded the Companion App today for Madden 2024 , with anticipation and to no prevail. I am not able to connect my PS4 Connected Franchise because I have no option for Madden on the PS4. I only ...
franchise
  • Drakyoid's avatar
    Drakyoid
    2 years ago
    @NGZMadden Not sure why you tagged me, hope EA can solve your issues though...
SgtRob91's avatar
SgtRob91
2 years ago

I recently downloaded the new companion app and it shows an alternate account and not the account I use. How can I correct this?

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @SgtRob91 You can log out of the app by selecting the menu on the top left then LOG OUT. 

After signing in with the EA account you are using!

  • SgtRob91's avatar
    SgtRob91
    2 years ago

    I do that, but it doesn’t work. I believe that the app shows I’m on Xbox s/x, but my account is on Xbox one. I’m playing on Xbox s/x, but my account is with Xbox one

    • jonboy71's avatar
      jonboy71
      2 years ago

      Same. Not working for Xbox 1. Only shows me Series X. Since there is no synching across versions, sucks the app is messed up too. 

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      Hi @SgtRob91 

      Apologies for the delay, We are looking into these reports. Once we have more news to share, we will follow up. Thanks for bearing with us while we are investigating this.

      • TouchdownSparta's avatar
        TouchdownSparta
        2 years ago

        Are you going to edit the app to be synced with PS4 account also? You can only use it for PS5 currently 

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