Marking as solution only for visibility. We are gathering more information on this.
Hey everyone,
If you're an EA Play Pro member and you're still not seeing the 500 monthly points, can you share your EA Account ID with us here when you've got the chance?
Thank you!
Hello. According to the EA App at the time of purchase, the EA PLAY PRO Madden 24 PC edition came with few bonuses such as packs and 4600 madden points. I have not since received the 4600 points. I have received all other bonuses, except points. I have contacted EA Support, but I have received no assistance at all (7 emails, all auto-generated, usually asking me for same information every second email or just straight up telling me to wait).
I know people have similar problem as well, not receiving those points is a deal-breaker for me.
Can we please get an update as to when we can expect our 4600 points? Kinda needed that to upgrade my team before the ladder play starts tomorrow.
How are you even getting madden on pc to work? What are you system specs?
Intel(R) Core(TM) i5-9400F CPU @2.9GHz
16.0 GB of RAM (I upgraded from 8 Madden 24 requires 12 GB minimum)
I'm on a laptop with 16gb 4800mhz ddr5 and then 12900h and 3070ti and runs perfect on 1080p max
I'm missing mines aswell
@EA_Solaire would you mind helping us out, please?
Community ManagerHi @mariuholos
Did you purchase the Deluxe Edition, or EA Play Pro Edition?
With the Deluxe Edition, you get the 4600 Madden points, as detailed here. If you've got the EA Play Pro Edition, instead you'll be receiving 500 Madden points monthly, as detailed here. Have you not received your first installment of 500 points for this edition?
This does not mention anything about 500 points a month. The 500 points a month is even available to the regular EA Play members that pay $4.99 a month. I pay $14.99 a month and it shows that the 4600 points are included plus I get the 500 a month. It's exactly the same as it was for Madden 23. When I logged into Madden 23 last year and saw the 4600 points I was very surprised because I hadn't read about it but when I checked on it, it did show that with my membership I get those points.
This is hindering my play, I took time off this week to grind, MCS ladders start tomorrow and my team is trash because I'm not spending $$ to buy packs. Please fix.
@EA_Solaire @ImWayTooSus this is exactly what I mentioned in my post. EA Play Pro edition came with the same stuff as the deluxe one, except that you dont own the game, so you cannot play without the subscription, which is obvious.
I dealt with this same thing last year. Don’t openly advertise the 4,600 points under the EA Play Pro Edition and confuse everyone. I figured it would be the same deal considering I spent hours dealing with it last year. It is clearly displayed it as a promotion for the Pro edition. Can’t believe based off of last year this wouldn’t have been changed.
@Qrspyy did you get your points last year?
I completely agree. The graphics clearly shows that you will receive 4,600 from the Pro subscription!!!
This was basically a scam.
Any kind of answer @EA_Solaire ???!!!
@OnslaughtAeon @ImWayTooSus @FreeBigpearl @tonys526 @benjamin1919 @thetitanog @emjay777og TKObscene
I have lost hope, for this being resolved, I believe it's false advertisement and a pure scam from the arm of EA, since it was obviously promised as a part of subsription, and made me decide on subscribing, instead of buying full game once. I will not be continuing the subscription, because of this situation and 0 constructive response either from support or CM's. Buying the full game is obviously off the table as well, because getting 1 month of EA Pro and then buying the full game is simply not worth it anymore. Either this or that, for me, and probably for others.
So this is it for me as a madden player, good luck to you guys and other PC players on getting this ever resolved, but I lost my patience.
I have had the same problem, even have a screenshot of when it was advertised
This is ridiculous. I’ve spent thousands on madden in the past and I’ll never be buying a game again. This experience has been horrible.
Bumping this. EA still did not give content, that players P A I D for. This is NOTHING LESS than simply an extortion.
I find it quiet funny that the Ea Customer Service is not able to fix anything at all... I wrote them a ticket about the issue. They made the Ticket Status to "Fixed" after 4 days of waiting for the ticket to being worked on and then its not even fixed. Its a * Joke. Iam crying of laughting becouse its so sad.
Ea scammed players for money, lets call it what it is. Unprecedented for a company of this caliber.
Weekly bump to remind everyone that EA is a scam company and they literally scammed people out of their money and just hid their head in the sand.
So I have the same exact issue. With EA Play Pro we are actually supposed to get 500 madden points for up to a year for each month we continue with EA Play Pro. I have still yet to receive any of mine yet either. Today I got in touch with their chat and I am going to attach the conversation in a text file I saved of the conversation. Pretty much I was told to continue looking here for the "fix" and I'll be notified in game when they fix it somehow.
Fredy (10/1/2023, 3:47:16 PM): Thank you for contacting EA HELP, my name is Fredy, may I start with your first name please?
Jack (10/1/2023, 3:47:21 PM): Jack
Fredy (10/1/2023, 3:48:21 PM): Hi Jack, hope you're doing well.
Fredy (10/1/2023, 3:48:25 PM): How can I help you with your EA Account today?
Jack (10/1/2023, 3:50:33 PM): Well I have the EA Play Pro that I pay $15 a month and I have paid that for a very long time. Part of the perks with that is suposed to be 500 Madden points PER MONTH and I have yet to receive any of them yet which is very frustrating because the game has been out now for a while and I pay the $15 a month expecting to get what I pay for
Jack (10/1/2023, 3:51:26 PM): Should be getting 6,000 total madden points in 12 months and I've gotten none
Jack (10/1/2023, 3:52:13 PM): my EA ID is
Jack (10/1/2023, 3:52:17 PM): jackrlong3
Jack (10/1/2023, 3:52:20 PM): email is
Jack (10/1/2023, 3:52:28 PM): [edit: email address removed]
Jack (10/1/2023, 3:53:03 PM): I've tried getting help i the forums with no luck and put in a help ticket as well and STILL no response
Fredy (10/1/2023, 3:55:48 PM): So if I'm able to understand correctly you've contacted us regarding an issue with missing Madden NFL points with the purchase of EA Play, right?
Jack (10/1/2023, 3:56:08 PM): I tried to no one has responded at all
Jack (10/1/2023, 3:56:19 PM): its been over a month
Jack (10/1/2023, 3:57:04 PM): Can you help me with this please it is getting VERY frustrating that I don't have what I pay for and it's been impossible to get ANY help at all
Jack (10/1/2023, 3:58:23 PM): I've been an EA member since 2014 I have spent THOUSANDS on EA and really just am very frustrated with this
Jayant (10/1/2023, 3:58:31 PM): Thank you for contacting EA HELP, my name is Jayant, may I start with your first name please?
Jack (10/1/2023, 3:58:41 PM): jack
Jack (10/1/2023, 3:58:57 PM): I was just talking to someone what happened
Jack (10/1/2023, 3:59:18 PM): do I need to explain everything to you now also?
Jack (10/1/2023, 3:59:36 PM): I was talking to Fredy
Jack (10/1/2023, 4:00:43 PM): well if so I'm going to copy and paste everything I told him then
Jack (10/1/2023, 4:00:54 PM): Well I have the EA Play Pro that I pay $15 a month and I have paid that for a very long time. Part of the perks with that is suposed to be 500 Madden points PER MONTH and I have yet to receive any of them yet which is very frustrating because the game has been out now for a while and I pay the $15 a month expecting to get what I pay for
Jack (10/1/2023, 4:01:04 PM): Should be getting 6,000 total madden points in 12 months and I've gotten none
Jack (10/1/2023, 4:01:12 PM): my ea id is
Jack (10/1/2023, 4:01:16 PM): jackrlong
Jack (10/1/2023, 4:01:23 PM): sorry actually
Jack (10/1/2023, 4:01:27 PM): jackrlong3
Jack (10/1/2023, 4:01:41 PM): email is [edit: email address removed]
Jack (10/1/2023, 4:02:34 PM): Ive been a member since 2014 and have spent THOUSANDS with ea it is very frustrating that I have been trying to get WHAT I PAID FOR for months now and yet to have gotten any response
Jack (10/1/2023, 4:06:07 PM): hello?
Jack (10/1/2023, 4:08:23 PM): ?
Jack (10/1/2023, 4:12:50 PM): this is what keeps happening EVERY time I say something either putting in a ticket or on the forums I get NO ANSWER
Nadeem (10/1/2023, 4:14:13 PM): Thank you for contacting EA HELP, my name is Nadeem, may I start with your first name please?
Jack (10/1/2023, 4:14:19 PM): jack
Jack (10/1/2023, 4:14:43 PM): THIS IS THE 3RD PERSON IT KEEPS SWITCHING WTH9
Fredy (10/1/2023, 4:15:02 PM): Thank you for contacting EA HELP, my name is Fredy, may I start with your first name please?
Jack (10/1/2023, 4:15:28 PM): i AM GOING TO COPY AND PASTE EVERYTHING I SAID TWICE NOW
Jack (10/1/2023, 4:15:48 PM): Well I have the EA Play Pro that I pay $15 a month and I have paid that for a very long time. Part of the perks with that is suposed to be 500 Madden points PER MONTH and I have yet to receive any of them yet which is very frustrating because the game has been out now for a while and I pay the $15 a month expecting to get what I pay for
Should be getting 6,000 total madden points in 12 months and I've gotten none
Jack (10/1/2023, 4:16:02 PM): Ive been a member since 2014 and have spent THOUSANDS with ea it is very frustrating that I have been trying to get WHAT I PAID FOR for months now and yet to have gotten any response
Jack (10/1/2023, 4:16:37 PM): can you please help me this is getting extremely infuriating
Fredy (10/1/2023, 4:17:11 PM): Hi jack, I apologize for the inconvenience caused.
Fredy (10/1/2023, 4:17:29 PM): Let me quickly check the account logs for you and help you as fast as possible.
Jack (10/1/2023, 4:17:47 PM): my ea account name is
Jack (10/1/2023, 4:17:52 PM): jackrlong3
Jack (10/1/2023, 4:18:02 PM): [edit: email address removed]
Jack (10/1/2023, 4:18:27 PM): I copy and pasted everything I had said you're the first person to even respond
Jack (10/1/2023, 4:18:34 PM): so thank you for that
Fredy (10/1/2023, 4:19:26 PM): I understand that this is upsetting for you. Let me try and make up for it.
Jack (10/1/2023, 4:19:33 PM): please
Fredy (10/1/2023, 4:19:43 PM): Let me get some information on the issue for you.
Jack (10/1/2023, 4:19:49 PM): thank you
Fredy (10/1/2023, 4:19:51 PM): Could you please allow me 4 minutes to check in on the issue for you real quick?
Fredy (10/1/2023, 4:19:55 PM): Happy to help!
Jack (10/1/2023, 4:20:13 PM): as long as it stays connected it keeps changing the person i am talking to
Jack (10/1/2023, 4:20:24 PM): are you able to call or onnly this?
Jack (10/1/2023, 4:21:08 PM): https://www.ea.com/games/madden-nfl/ea-play
Jack (10/1/2023, 4:21:22 PM): that's the link showing what EA PRO gets by the way
Jack (10/1/2023, 4:21:29 PM): I'll wait for ya thanks again
Fredy (10/1/2023, 4:22:31 PM): Appreciate it.
Fredy (10/1/2023, 4:26:09 PM): Thank you for being so patient.
Fredy (10/1/2023, 4:26:16 PM): I'm checking the account logs for you.
Jack (10/1/2023, 4:26:22 PM): ty
Fredy (10/1/2023, 4:30:17 PM): So, I can report this issue for you, would you like me to that for you?
Jack (10/1/2023, 4:31:09 PM): yes and are you able to fix it for me ive already reported it on the forums and put in a ticket but have gotten ZERO reponses
Fredy (10/1/2023, 4:32:16 PM): I see. That's not to hear.
Fredy (10/1/2023, 4:32:34 PM): I'll report this issue on your behalf and add relevant notes for the concerned team to view.
Fredy (10/1/2023, 4:32:51 PM): Meanwhile, I would suggest you keep an eye on Forums for other players to upvote the issue.
Jack (10/1/2023, 4:33:07 PM): Wait so you CANT FIX IT?????
Jack (10/1/2023, 4:33:39 PM): I thought you were goinbg to make up for the issue there are so many others on the forum with the same issue AND NOTHING GETS ANSWERED
Jack (10/1/2023, 4:33:54 PM): I want what I paid for why can't it be fixed with you?
Jack (10/1/2023, 4:34:37 PM): It's simple I spend thousands with EA i paid for a service I want what I paid for how hard is it for me to be made whole?
Jack (10/1/2023, 4:35:19 PM): You can;t simply give my account the Madden points I deserve?
Another month. Another missing 500.
Same for me !!!
