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domindanity's avatar
domindanity
2 years ago

Missing Madden Points after redeemed gift cards

Sunday morning 8/28 I purchased 2 12,000 madden point cards from newegg.com and redeemed them via Xbox Series X. I then loaded Madden 24 to find I have not received my points. I raised a topic and k...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @domindanity,

 

Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further.   

 

Thanks!    

domindanity's avatar
domindanity
2 years ago
@EA_Illium Update: I downloaded Madden 24 old gen and the points are there. I have a series X and my ultimate team is on new gen. Can you transfer the points for me? I just spoke with live chat and said he couldn't even check that for me and was trying to blame newegg. The points are there just on wrong console...

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