Marking as solution just for visibility. We are currently looking into the missing MCS Twitch drops.
Hi everyone,
Thank you for reaching out about this.
We are currently looking into it. We'll follow up here with updates when we have more news.
@EA_Kent cant even reply to people. What does this guy even do? Just useless at his job
I too have all the same issue as everyone posting here. Watched the Twitch stream, waited 48hrs for tokens from first night before I reported to EA support that I did not receive the tokens from first night.
Since then, nothing. I occasionally get an email from EA asking if I still need help with my issue or thanking me for patiently waiting for resolution. I reply each time to this email and on my open case on ea support that yes, I still have not received the tokens and ask where I can see that this is in fact a “known issue” and where I can go to get updates specifically on this issue since the only mention I can find about it is on this message board. This goes unanswered.
we are now 3-4 weeks into all of us having this issue, all of us saying the same or doing the same to just try and get some sort of answer and ultimately a resolution to our issue, we all have had ZERO response to assist us. Is this acceptable? No! The lack of respect and lack of regard for our time is disgraceful. Not only is opening a trouble ticket useless, so is posting here. There are no responses or if there is a post to the thread, is is devoid of any real info pertaining to or in direct acknowledgment of our issue and its resolution. Where are we to turn if the only two avenues for support are clearly unresponsive, disingenuous and dismissive of numerous customers in need of answers, especially since more than a reasonable amount of time and then some has passed. Complete dereliction of duty.
Speaking for myself and I’m sure others, we have patiently waited and understand that this is not the only thing nor the most important thing EA must work on to provide resolution for however, enough time has passed and we are really not being rewarded nor respected with this lack of communication or updates. We have provided anything asked, responded timely to questions, created cases and followed this thread as we were asked to do to receive updates. Where are the updates? Can someone ( @EA_Kent ) point to a single substantive response/update or anything tangible for us? I have read plea after plea asking @EA_Kent to please respond to which she/he has yet to do…
I submit this in the hopes that EA at the very least provides us with something, anything to let us know the status and some sort of expectation for resolution. We are at a disadvantage not having this player, Each day that has gone by, Micha is less valuable. Also, this affects our ability to complete the set at years end for the special bonus player. Unacceptable. We’ll see if it means anything to them shortly.
Man im in the same boat as you. Very frustrating. I play mut sqauds with my cousin every night and he has to use defense because i dont have a free 88 ovr edge rusher on mine. i email them every day and its the same copy and paste response each time.
I finally got my rewards. Even though I relinked my twitch and EA account right before the game dropped, someone my twitch was connected to a random EA account. On your EA connections make sure the correct twitch is listed. It took me 3 hours with someone from customer service to get mine straightened out but after I linked the correct twitch and EA it worked. If you have trouble I recommended asking the chat person to confirm your twitch user name is connected to your EA account. Give them the username and email for your EA account and they should be able to tell. Hope that helps some people since 95% of EA doesn’t answer or help. I got lucky I had a GOAT chat guy.
Welp… still nothing. Not a question, not any information, not any contact, not any resolution…. not an iota of care whatsoever! This has to be the worst support for a product I have EVER seen. Not only do they not respond or care, they completely ignore and disregard any request for support.
I HAVE NOT RECEIVED A SINGLE RESPONSE HERE OR IN MY OPEN SUPPORT TICKETS.
SHAMEFUL
Seriously this is horrendous, us players devoted our time to watch this stream to receive our rewards for a card and a ton of people don’t get the tokens including myself and if ea ever decided to read, listen, and fix our problem there should be a higher reward than just the tokens because we have been forced to sit out and miss the opportunity this card was relevant and good which has now been out shadowed by other cards along with a higher ovr version of the same player making the card we should have earned irrelevant. Ea make this right, this is absolutely terrible from the beginning and ghosting the community is 10x worse
