Offshore support in India is not helpful

Any time I have an issue with EA, I have to jump through hoops to get help. When I finally reach someone, they are always India. They are like robots using AI and robotic pre-written responses. I reported my issue to the BBB (better business bureau), but they don’t seem to care. I am missing packs and tens of thousands of XP points. I cannot level up. Their solution - clear my cache or wait until the next buggy version of madden comes out 🙄🥴.