Online lagging and cheating
I played on madden probably played best games with no lagg then all of sudden lag is back. and ive playing nothing but players that seem to be using a lagg stick. Then i tried to play a guy that was ...
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Wired connection and have tried more than what they suggest on EA help.
I created ticket with online chat and it was closed within the hour without any action from EA.
EA_Aljo
Community Manager
Community ManagerWhat have you tried so far? I don't want to suggest any troubleshooting you've already attempted.
*TV in game mode with all screen filtering off
*LAN connected*Reduced resolution
*PS5 and game in performance mode
*Turned off 4K
*Port forwarded router with static PS5 IP.
*Tried to DMZ router but PS doesn’t allow NAT1
*Had my connection checked by my ISP
*Pinged my ISP and IP
address
Rebooted PS5 and router
*Live cheated EA help only to have ticket closed without any help.
it’s mainly input lag in game and play all screen.
The graphics seem pretty stable.
Sometimes pressing button doesn’t register and always a delay.
I have already disabled Bluetooth and connected via usb cable.
I tried rebuilding database and clearing cache in safe mode last night, it was a lot better but I only played one game to test it though.
I’ve emailed EA support and they have said otherwise.
There is defiantly an issue on EA’s side.
Hello,
Thank you for contacting EA Support. My name is Rohit. I will be your assigned EA Support Expert today.
After reviewing your email, I came to know that you are not able to play H2H matches in Madden NFL 24.
I totally understand how does it feel like not being able to play such an amazing game.
I have checked your account, everything is perfectly fine, I get this case checked with my team as well, and it has been confirmed that this is a known issue and many players have reported this over the globe.
However, our team has also shared some steps to follow because these steps have helped many of our players to resolve the concern-
https://answers.ea.com/t5/Madden-NFL-Ultimate-Team/Madden-NFL-24-Ultimate-Team-Updates/m-p/12855224/thread-id/550Please also try to bypass this issue by creating a brand new lineup in Ultimate Team.
In case the issue still persists after you followed the steps I have shared, I would request you to please do not worry. The team is already aware of the issue.
Good news is our game teams are on it. They're literally working on a fix as we speak. It won't be long before this gets taken care. Once that happens, this'll be resolved not just for you but for all affected players.
Therefore, I would suggest you please wait for our team to complete the investigation of the issue and come back to us with a promising solution to the problem. In the meanwhile, I would request you to please keep an eye on our social media channels and online forums for further updates on the issue as well as the solution to the problem.
I know it’s hard to not being able to use such an amazing feature and please do not worry, we will surely try our best to get this fixed at the earliest.
While I know no one likes to wait, please be assured that our team is actively prioritizing this issue.
I really appreciate your patience and effort on reaching out this issue.Thank you so much for your association with EA and we love you being with us. We will surely update our players once the team has a promising resolution. Again, thank you so much for the kind understanding!
Don't hesitate to contact us further if you need any assistance with EA Products. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com. Follow EA Help on Twitter for more updates. https://twitter.com/EAHelp
Thank you again for contacting EA Help! And please feel free to reach out to us again through https://help.ea.com in case you need further assistance with this issue or any further queries you might have in the future. Be safe, stay healthy and take care of yourself.
Best wishes,
Rohit
