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dinocole's avatar
dinocole
2 years ago

Re: Do items in Ultimate Team carry over with Duel Entitlement?

I purchased it while on the Xbox series x console. I understand dual entitlement posses it for both consoles. But I DO NOT have a Xbox one. The applications looked like this in the attachment below. There was no visual difference at all, with no way to tell .

So is there a way that the 12,000 points that I spent will show up on my Xbox series x application along with the 4600 that I still have yet to receive , totaling 16,600? That is what should happen, as I have done nothing wrong but purchase your game , yet am still being held guilty for something that is out of my hands.

11 Replies

  • Tim036's avatar
    Tim036
    2 years ago
    @dinocole You couldn’t tell which version you were downloading and before you realized what you were doing it was to late.
  • ajwill729's avatar
    ajwill729
    2 years ago

    Identical problem on my end and per xbox after just getting off the phone with someone EA sports knows about the issue but haven't done anything about it.

    At this point with no solution I'm disputing the charge with my bank stating they sold me the incorrect game for my console and I should be refunded all charges for the game because they did not give me what I purchased.

  • Tim036's avatar
    Tim036
    2 years ago
    @ajwill729 The game has only been for two days this is going to be a huge problem. I bought my first madden in 09 and have purchased one every year since, however this is the kind of thing that will convince me to never purchase madden again. It’s not just Madden’s fault it’s Microsoft’s as-well for making the games almost identical. If this issue is not rectified I will file a complaint with the better business bureau and I suggest you guys do the same this is ridiculous!
  • ajwill729's avatar
    ajwill729
    2 years ago

    Unfortunately I don't think filing with the BBB will do anything. Now if we all file a complaint with our banks stating they sold us the wrong game and we all get refunds that will hurt them. Because all the pre-order money they made will be gone. All the money they made from people who pre-ordered and then spent actual cash to get points in game, will get a refund. 

    They can't sell us the incorrect game. Financial disputes are the only thing they'll understand. I'll get my refund and won't buy madden again at this point. I almost didn't buy it this time. Should have followed my gut

  • Tim036's avatar
    Tim036
    2 years ago
    @ajwill729 Yes I just got of the phone with discover they said once the charge posts call them back and they’ll take care of it.
  • Tim036's avatar
    Tim036
    2 years ago
    @Tim036 People who see this post link and description on Reddit chat rooms there are plenty more people with the same problem or will be.
  • ajwill729's avatar
    ajwill729
    2 years ago

    Yeah. Need to link this complaint everywhere and see how many people have the issue. Xbox said they could tell lots of people are having this problem. They openly admitted that it is an issue and that EA is aware of it.

    So if a community member comes in here and tries to play dumb you can just point them to this post and then they can try to argue that xbox didn't tell me that EA is aware of the issue. 

    As for you calling discover. Good call. I've found their pretty good with disputes. Did you tell them what I told my bank? They sold you the wrong game?

  • Key334's avatar
    Key334
    2 years ago

    On EA's twitter they posted that they have restored points purchased for ps5 users who logged into ps4 prior to them fixing the labeling so I'm going to wait and see if they provide a fix for xbox too before contacting microsoft or doing anything else.

  • Tim036's avatar
    Tim036
    2 years ago
    @ajwill729 My thoughts exactly i already left this link all over Reddit the internet is amazing alone nothing will happen together maybe they’ll fix something. You should be able to transfer your Ultimate team to next Gen at least one time what happens when people buy next Gen months from now and discover this issue, it’s going to be a PlayStation issue as well. I informed my discover that I unknowingly downloaded the wrong game because they look identical and when I realized my issue I informed Microsoft and EA immediately. I have email proof and pictures they said it’s currently pending once it post they’ll take care of it if I can’t get EA to fix it.
  • ajwill729's avatar
    ajwill729
    2 years ago
    @Key334 Good to know they have acknowledged the issue for ps5. Need to do this now for Xbox. If it can be screwed up on one system it clearly happened on the other.

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