Forum Discussion
82 Replies
- EA_Shepard2 years ago
Community Manager
@qt2ez5beo8vo Hey, wanted to follow up with you on this one. Have you performed any of the steps for that platform since the maintenance?
- EA_Kent2 years ago
Community Manager
Marking as solution for visibility. We are gathering more info from reports of problems accessing Superstar.
Hey everyone,
I just wanted to drop in here with a quick update.
The initial issue that was causing problems accessing Superstar back at launch was fixed. We're looking into the reports we've been getting since then, and there are a just a couple things I was hoping we could get your help with.
First, has anyone else had the chance to try what was mentioned in this post? Does disabling the Controlled Player Art option in your Settings allow you to access Superstar?Also, have you double-checked to make 100% sure you've got the PlayStation 5 or Xbox Series X|S version of the game installed? Superstar is not available on PS4 or Xbox One.
If you're still having trouble getting into Superstar after that, please reply here and let us know which platform you're on, as well as exactly where you're running into trouble:- Is the Superstar tile missing altogether?
- Do you get an error as soon as you select the Superstar tile?
- Do you get the error when you choose one of the following?
- Career
- Leagues
- Showdown
- Customise
Thank you for your patience while we've been looking into this!
- Kapill892 years agoNew Traveler
i have PC version. I have had that option turned off since day one and have not been able to access superstar mode since day one. maybe that option fixes something for some people but as i said, i had that setting option turned off since day one and havent been able to open the susperstar access. i get to the same screen everyone else gets to and it never loads past it.
I've tried some of the fixes we've been asked, none of this works...most times it hits me with "can't connect to ea servers" kicks me out the mode, or it'll let me in superstar mode to kick me in the next 3-5 minutes. Atp the game virtually unplayable for me...
- @EA_Kent PC, my progress reset but my level stayed at 27
I'm running the PC version and it will not load the league portion of superstar mode. I create a qb character, advance to settings, turn off controlled player art, then get stuck at the loading screen. I then reset the game and go back where by qb was saved and attempt to go into the league. It attempts to load for a couple seconds, then kicks me back to the league, showdown, and customize page. I was able to compete in a showdown event but still no access to the league. I've been attempting to do this for a few days now and still no fix.
- Ronny_gordon122 years agoRising Newcomer
exact same issue ive contacted multiple times and i bought the deluxe edition and couldn't even play the league early since it has more xp bonuses. EA is legit trash a bunch of 3rd world support too, probaly wont get fixed for months
Highly upset with this! Only reason I bought madden this year was for the superstar mode. I haven’t been able to play because I don’t even have the option. Super close to wanting a refund and I will never buy EA games again. Always has issues but never any solutions other than we will look into it.
I am on series X
I am unable to see or access superstar mode on my game for xbox and I don't understand why
Same here I don’t know what to do so if anyone knows please help
I'm running the PC version and it will not load the league portion of superstar mode. I create a character, advance to settings, turn off controlled player art, then get stuck at the loading screen. I then reset the game and go back to attempt to go into the league. It try's to load for a couple seconds, then kicks me back to the league, showdown, and customize page.
Asking for a refund atp
Hey I play the game on PC and it still isn't letting me play superstar mode on any other character besides my LB. I turned off controlled player art off and I'm still stuck loading.
Superstar doesn’t even appear as an option on my s series
- EA_Shepard2 years ago
Community Manager
Hey All,
Thank you for bearing with us on this one. The team is aware of and currently reviewing this one. We don't yet have an ETA on this one. As soon as we get an update we will let y'all know here.
If anything changes on your end, let us know so that we can pass along any info to the team.
Cheers!
Can't play at all. Just signed up for EA Pro and about ready to cancel the subscription. This has been going on since it launched and still no fix.
hello,
i still get the issue of not starting up career mode, i have tried every solution i could find ( including the player controlled art).
my game gets stuck in a blank screen with music playing after i've created my character and wanna start my career.
I'd like a refund, sony wont do it.
This game is whack Ive had it since launch an it doesnt work an Im very upset, only mode ive really wanted to play an I cant. FIX YOUR BROKEN GAMES MY GOD
I still cannot get superstar the league to work. It just loops after you try to sign in with my created superstar. What do I do?
PC
Superstar "the league"
ive reinstalled the game after "fixing" the files through the EA app. I cant launch into the league, i just get a loading screen then get kicked back into the superstar menu. it has a time and date stamp as if im getting into the league but ive only made it past the settings prompt. ive tried to create a new character with the controller player art setting off and im getting the same exact results.
i have the same exact issue, now i cant figure out how to get back to those settings to see if i can try different things. i created a new player and tried the settings on and its the same result
Downloaded patch 1.03 and STILL cant play superstar mode THE LEAGUE smh i only bought the deluxe edition for this mode and still cant play its been weeks smfh
I just wanted to let you know I just found this page, turning off the controlled player art did in fact make the game mode work.
- @EA_Shepard Recent update has not addressed the issue. Impossible to play League mode even when turning off play art for me