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3bhartman's avatar
3bhartman
2 years ago

Scammer

So I had been opening packs in madden ultimate team and I had opened up a Limited Derick Henry Running Back 94 Overall, I went to check my item binder and it was not their I had restarted the console and my application multiple times but it was ineffective so I had researched about what other Madden players do when this happen and then I can across a help email which was [edit: email address removed]

now I had emailed them and they had asked for my account information which me thinking that they would have helped and were the real EA sports I had given them my EA account information and they had said they would fix the problem but only for me to get on my Madden account about 2 hours after they had said they had fixed it and for me to find that all my 93 overall cards had been sold to the auction house and I had been left with about 7 90 overall cards, Please fix this for me Ea I had spent real money on the game to acquire these cards and I had just gotten Scammed 

my email is [edit: email address removed] 

don’t fall for this.

4 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @3bhartman 

    Keep your account information secret

    Don’t share your info with anyone

    If you give out your password or any other account info then you’re putting your account at risk. Help keep your account secure by making sure you’re the only one with access to it.

     

    Not sure if it’s real or phishing? Check out our tips on how to avoid phishing and common scams.

     

    EA will never ask for your login information

    There are no exceptions to this rule. Even if you get an email that appears to come from us, it’s a scam if it asks for your account information.

    EA forum administrators will never ask for your account information

    If you get a private message on our forums asking for your account information, it’s not us. Scammers may use names that sound legitimate, like “EA Admin” or “EA Developer.”  

    We will never ask you for your account details. If you get a message like this, report it to a forum moderator. 

    EA will never contact you through your console for any reason

    If you get a private message through your console’s online messaging system claiming it’s us, it’s fake. We will never contact you through your console’s messaging system for any reason, so do not give out your details. Report the details of this message via Xbox Live and PlayStation™Network.

    EA will never charge a fee for account recovery

    If your social media post gets a reply from someone telling you to use their services to recover your EA Account, sometimes for a fee — it's not us. This is a common way to try to steal information. While these “experts” claim they can help you, this is entirely false. Sharing your login info with anyone puts your online accounts at risk.

    The only place to get help with your account is through help.ea.com. Any other non-EA websites or social media accounts are not legit.

    https://help.ea.com/en/help/account/how-to-maintain-account-security/#

    Thanks.

  • 3bhartman's avatar
    3bhartman
    2 years ago
    @EA_Barry Hey their I was just wandering is their anyway that I can get the lost content back? Thank you for the information to.
  • jas10991's avatar
    jas10991
    2 years ago

    It happened to me too I lost everything please is there a way to get my stuff back 

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