Here's the email response I got back.
TL;DR: [Edit - Admin.]
"Thanks for reaching out. This is Vinay from EA Help.
I hope you are doing well. Having reviewed your email, I came to know that you are unable to play solo battles. You do not need to worry, I'll surely do my best to help you with all possible information.
I would like to inform you that we have been receiving similar kind of contacts from other players as well. Our developers are working hard to fix the problem in timely manner. We request some time to get the issue fixed.
We greatly appreciate your patience until we get this one sorted and hopefully.
What I can do is advise that you please check out the Answers HQ forums or Twitter for updates on when a patch or "fixed it" announcement will be released in regards to the current problem.
We hope to have this issue resolved for you as quickly as possible. We would ask for your continued patience while we make every effort to fix this problem for you, and we apologize for any inconvenience caused. We will be back in contact with you once we are in a position to update you further. I appreciate for your patience and understanding in this matter.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on Youtube for video walkthroughs and guides.
Thank you again for contacting EA."
I've asked what form of compensation will be offered, but again, don't hold y'all's breath unless you wanna look as red as a priest who farted in church.
