Why is Madden24 franchise mode keeps

My platform is PlayStation 4 and Madden 24 was purchased from Amazon.  There have been what appears to be the same issue with Franchise mode in Madden games.  I have rebuilt the database, rebooted it, and updated it.  This is the third year in a row where the Franchise mode crashes during auto-save.  It also corrupts the locally saved files (both the normal file and the auto-save).  All progress is lost.  For the last two years, I was forced to purchase and utilize Sony cloud storage.  I refuse to spend more money to play Madden.  Considering how many complaints, are online for both PlayStation and X Box either EA Entertainment does not care or has the technical expertise to resolve the issue. It’s beyond my understanding how can an issue exist this long and not have a resolution.  I started my third franchise mode on Madden 24 because of the crashing issue, only to have happen again.  Franchise mode is why I bought Madden, but I can’t utilize it as advertised.  Why is so difficult to obtain assistance from EA?  I would like to reiterate that this is the third year in a row with the same issue.  I have lost faith that this will ever be resolved and since I cannot enjoy the game as advertised or intended I would like a refund.