Our servers can not process your request

Product: Madden NFL 24
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID? Renegade in NC
Date/time issue occurred All the time
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Squads
Summarize your bug When I log in I get the message our servers can not process your request at this time and then I am being sporadically kicked out of solo battles, mut champs, squads. When it kicks me out it closes out the whole game. I’ve checked network settings, reinstalled the game multiple times with no luck
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? No idea how to reproduce the issue
What happens when the bug occurs? Dashboards the game
What do you expect to see? Any help would be appreciated. I’ve tried the resetting the lineup that I’ve seen in other forums with no luck.

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Thank you for any help that is provided.

bug

EA_Illium
2 years ago
[Asking for Information]

Hey Everyone, if you are still running into issues playing with a friend in MUT, please let us know the following:

Hi @VonMiller5814

Would it be possible to get more information on this?

Platform (or client):

EA ID (PSN ID/Gamertag):

Does this happen when loading into a specific mode or performing an action in a mode?

Does this happen to any other account on the device?

What type of network are you using? (Wired, Wireless, Hotspot)

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!

Cheers!

32 Replies

ItsHeresJerry
2 years ago
Hello,
I bought the game today. Mainly because I wanted to play MUT again for the first time in years. Everytime I try to access MUT from the main menu I get "our servers are unable to process your request, please try again later". I can access all other game modes just not MUT.
Frustrating as it's the main reason I bought the game.
PS5 digital copy
seanzie13
2 years ago
I started a new qb in superstar mode after deleting the old one and once I create my character and try to load in it gives me “our servers cannot process your request at this time. Please try later. We apologize for the inconvenience.” And has been like this for a month now I waited for an update and it didn’t fix it what’s the issue?
quinn2015
2 years ago
I already filed a complain for like 3 times - i have an issue with the ultimate team- it kicks me out after playing a game and says : Our servers cannot process your request at this time. Please try again later. Now I can barley get in MUT.
Does anybody has any solution because EA Support is worthless.
Sari_Luke
2 years ago
Product: Madden NFL 24
Platform:PS5
What is your gamertag/PSN ID? Viol8er-389
Date/time issue occurred January 15, 2024
What type of issue do you have? Cannot enter game mode.
Which mode has this happened in? MUT
Summarize your bug: Every time I try to open MUT it gives an error our servers cannot process this request at this time.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea
What happens when the bug occurs? Madden kicks me back to the main screen.
What do you expect to see? I expect to see the MUT main screen.
I have already tried restarting my router, turning off my system, and uninstalling and reinstalling the entire game.
VonMiller5814
2 years ago
Everytime I try to play a friend in madden it says our services cannot process your request please try again later. I don’t know what is happening how do I fix this please
EA_Illium
Community Manager
2 years ago
[Asking for Information]

Hey Everyone, if you are still running into issues playing with a friend in MUT, please let us know the following:

Hi @VonMiller5814

Would it be possible to get more information on this?

Platform (or client):

EA ID (PSN ID/Gamertag):

Does this happen when loading into a specific mode or performing an action in a mode?

Does this happen to any other account on the device?

What type of network are you using? (Wired, Wireless, Hotspot)

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!

Cheers!
VonMiller5814
2 years ago
I play on Xbox one gen 4, gamertag is
F3AR Ghosts
it only happens when trying to lock down a team in mut play a friend
I don’t have any other account on the device
I’m using wireless
nothing else just that I’ve tried doing things I’ve seen on here but nothing is working.
quinn2015
2 years ago
I dont know what EA did, but it works now!!!!!!
BeastMode0024
2 years ago
I cannot cannot the servers on Squads PAF. I’ve uninstalled the game and reinstalled it. I also, have changed my lineup and turned off my computer and modem… nothing is working. Please someone tell me how to fix this issue. I have seen many people on threads have had the same problems!

thanks in advance.
TimAB
2 years ago
I’m having the same issue but expect I’m on PS5