DirectX Error - EA Madden NFL 25
I am experiencing a DirectX error that is causing the game to crash. The game runs fine within the menus but crashes immediately otherwise. No issues experienced when playing Madden 24. GPU is an Int...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Everyone,
If you continue getting a DirectX error, can we try the following?
- Run the System File Checker tool, then Check for Windows and GPU updates
- Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Check if any background applications are stopping the EA app or your game.
- If there’s an option available, try capping your frame rate. You can also enable Vertical Sync (V-Sync), to match your frame rate to your display’s refresh rate.
We can also try the steps shared by Intel on their support page here.
Thanks!
I am continuing to have the same issue with an Nvidia RTX 3060. Same error message as above. The issue is isolated to this game. I have run System File Checker, repaired game files, uninstalled and reinstalled the game file, cleared the EA App Cache. I've capped frame rate, adjusted visuals to lowest settings.
I am able to access game menus, but immediately upon entering any game I get a crash with the same error message. Any ideas?
- EA_Illium
Hi @EA_Illium - Thank you for helping look into this. Attached is my dxdiag.
- EA_Illium
Hey @Caaaaarrrrllll
Looking at your dxdiag to confirm I only see it listing the "Intel(R) Iris(R) Xe Graphics" as your graphics card, I wanted to check if your device should have any other Graphics card?
If not I don't believe the intel Xe is strong enough to run Madden 25, for more information on system requirements check out our site here.
Hello, I'd like to bump my previous comment so this issue can be resolved. I bought this game on launch day and have still not played a single game in its entirety
- @EA_Illium Can you help me as well. I spent $27 on madden 25 but it keeps crashing right before the game starts
