How do I report a bug in Madden NFL 25?

Hey, Madden NFL Community.

Thank you for taking a moment to fill out a bug report! This forum board is a helpful place for both our Customer Support staff and Madden development team to spot issues you might be seeing in Madden NFL 25.

Before you submit a bug report, please use the search bar and look for key words related to what you're seeing. An example of a key word could be "freezing," or the name of a Challenge, Set, Pack, etc. If someone already reported the bug you're seeing, please reply to their thread and hit the "me too" button under the original poster's message. It's easier for us to keep track of reports when they're all in one place. 

To help make sure your post is in the right place, let's go over the difference between a bug and a technical issue.

Technical issues are problems that can often be solved with some troubleshooting. Connection and installation problems are some pretty common technical issues. 

Examples below should be posted on the Technical Issues board

• Connectivity (disconnections, lag, unable to access account)
• Account issues, change email/password/security question etc.
• Account action/banned
• Trouble installing the game

Bugs are problems you can't fix by yourself or with the help of our support team. We'll usually need to replicate the issue ourselves, then we can start working on a fix. Sometimes a patch or update to the game will be needed to apply the fix. Here are some examples:

• Audio Problems
• Crash/Freeze
• Exploit
• Gameplay

It's important to be as specific as possible when submitting a bug report.

We're looking for the following details:

• Fill in all the fields in the bug report form
• Description:
  • Include the date/time it happened
  • Include the name of the Challenge/Game Mode/Set/Player that's giving you trouble
  • Let us know what sort of troubleshooting you've already tried on your own
  • If you can include screenshots or video clips of the bug in action, that's helpful! 

Thanks for reading and for your help making Madden NFL 25 a smoother playing field!