Madden keeps crashing
Product: Madden NFL 25 Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your gamertag/PSN ID? Date/time issue occurred 9/6/2024 What type of issue do yo...
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey Everyone,
Thanks for letting us know what you're running into with Madden 25. I wanted to check with this thread who might still be running into crashing when attempting to play Superstar?
If you are still crashing, try the following steps if you have not already.
Xbox
Spoiler
- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
PlayStation
Spoiler
- Make sure you have the latest software update.
- Troubleshoot your connection to EA games
- Unplug any devices attached to the USB slot.
- Perform a power cycle.
- Enter Safe Mode and Rebuild your PS database
If this continues let us know the following:
- EA ID (PSN ID/Gamertag):
- Which platform are you on?
- Are you getting an error message?
- Does this happen when loading into a specific mode or performing an action in a mode?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
Cheers!
Same issue still going on. XBox Series X. Gamertag: Insta Buzz. No codes, game just freezes for 2-4 seconds and then I'm directed to the XBox main menu. Game relaunches from scratch, it completely closes out.
