Madden keeps crashing
Product: Madden NFL 25 Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your gamertag/PSN ID? Date/time issue occurred 9/6/2024 What type of issue do yo...
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey Everyone,
Thanks for letting us know what you're running into with Madden 25. I wanted to check with this thread who might still be running into crashing when attempting to play Superstar?
If you are still crashing, try the following steps if you have not already.
Xbox
Spoiler
- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
PlayStation
Spoiler
- Make sure you have the latest software update.
- Troubleshoot your connection to EA games
- Unplug any devices attached to the USB slot.
- Perform a power cycle.
- Enter Safe Mode and Rebuild your PS database
If this continues let us know the following:
- EA ID (PSN ID/Gamertag):
- Which platform are you on?
- Are you getting an error message?
- Does this happen when loading into a specific mode or performing an action in a mode?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
Cheers!
There is no error message on the Xbox Series X, the game just freezes for about 1-2 seconds and then immediately crashes to Home Screen.
There is not enough time to screen shot this issue, but if you check any current streamer channel playing superstar on madden, you will see exactly what we are all complaining about in 15 mins or less.. the game is unplayable across multiple consoles and based on Reddit search we are talking about thousands of players… all since 9/3 update.
The update has a big in it, EA needs to find it and fix it.
the easy fix to this issue, would be to bring back “Quick Resume” in next update, allowing for when your game crashes or your console turns off, you go back to the same point in the game, or at least drive… this would stop majority of complaints until issues is solved, we are just tired of wasting time on this game.
