Missing twitch drops

Hi there, 

I'm sorry to hear you didn't receive your Twitch drops yet. Please see the following information below:

 

Before you contact us, check the list below to make sure you earned your Drop.

• Check your Drop has appeared in your Drops Inventory on Twitch and you’ve completed the watch time needed to earn it.
• Make sure you signed in to the platform where you wanted your Drops. Your Drops will be delivered to the first platform you log in to, and we can’t get them back if they were claimed on the wrong platform.
• Make sure the EA Account where you expected your Drop is linked to your Twitch account.
  • If your Twitch account is linked to a different EA Account, your Drop might be there. We can’t get your rewards back if they’ve been claimed on the wrong account or platform.
  • Learn how to link your EA Account to Twitch. It’s best to link your accounts before you watch any streams, so you’ll be eligible for guaranteed Drops and have a chance to win random rewards for watching.
• Check the Drop criteria. Some streams may enter you in a draw for a Drop, which doesn’t guarantee you’ll get rewards. We can’t help with Drops that you haven’t earned.

If you think you earned your Twitch Drop and still need help, find out how to contact us. Remember, we can’t help with Drops that were sent to another account or haven’t been earned.

For further information please see: How to find your missing in-game content