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Pac_Mannn223's avatar
4 months ago

Opponents Disconnecting To Avoid A loss

Product: Madden NFL 25
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID? Packman223
Date/time issue occurred 11/3/24
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Online head to head
Summarize your bug People cheating disconnecting server to avoid loss and causing me a loss
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play the game
What happens when the bug occurs? Ea servers say disconnected and I received undeserved loss in by record
What do you expect to see? my record fixed abs cheaters banned

People is cheating disconnecting there server to avoid loss and I’m receiving a loss in ranked game I’m winning, I reported a similar problem about 2 weeks ago. EA server crash while I’m playing a ranked game and I receive a underserved loss this has happened too many times it need to be fix and cheaters need to be banned. I have proof but it won’t let me upload the video 

6 Replies

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  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    @Pac_Mannn223 With the opponents disconnecting, that has been brought up but s hard to do anything about. You cannot keep players in a match. It's been reported up, but what happens with these is rarely changed because there is little action you can take. For these, we ask that if it happens, you have to report those players through your platform.

    If the game is crashing, freezing, etc due to normal technical issues, we can assist, however, we cannot modify win/loss or rewards for games that players were being disconnected in.

  • @Pac_Mannn223 This just happened to me playing Ultimate Team, I got a pick 6 and dude just quit on me and the game froze up I restarted the game and the gave the other player the win. My username is Pillenator3000, in case EA wants to check out the issue.
  • Since this last post I’ve had this happen multiple times n let it go but this just happened to me again for the 3rd time in a week. n I have the proof I was wining. I’m also only been playing madden on X|S series thus past month unlike before during tge original post. IF THIS IS A EA SERVER PROBLEM y’all need to get this resolved asap cause I’m receiving to many underserved Losses on my record. and why doesn’t this ever happen when I’m LOSING🤔??? I find that very coincidental  

  • crazy that they replied an said it's nothing they can do not even fix the record I even have screen recorded video proof of me winning damn near every time it happened. It’s understandable if it’s a EA server problems but if that’s the case why tf it never happens to me in my favor when I’m losing lol

  • XSlumpzzX's avatar
    XSlumpzzX
    3 months ago

    do you know how you emailed them? I just had an 8 win in a row season and was in my Super Bowl winning and had like 40 seconds and just got desynced, I really don’t know what to do

  • Also have proof but won’t allow me to upload, they changed there settings but every time I go up 2 touchdowns it’s either desync or error message resulting in loss’s

    This game always has some bs ways to elude loosing but causes me to miss the playoffs in a easy win, typical madden 

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