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mjy1212's avatar
mjy1212
7 months ago

Re: Mut 25 our servers can't process

When trying to launch Madden 25 Ultimate Team from the game home screen, the mode attempts to load and then stops and shows the following error: "Error Our servers cannot process your request at this time. Please try again later. 

I tried to restart the Madden app, restart the console using the "Restart console" option from the menu, hard reset disconnecting the power cord and nothing worked. 

Contacted customer support chat and they told me to try to turn off the authentication option on my EA account and tried to reset MAC address, neither worked. 

Told me the team needed to look into it and that I should monitor social media for updates. Completely unacceptable. 

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  • yasirali1903's avatar
    yasirali1903
    Rising Rookie
    7 months ago
    @mjy1212 I have the same problem, I can't even enter MUT without being booted to the home screen EA Sports are a bunch of jokers who want all our money for packs and promos yet can't keep the servers functional for weeks at a time.
  • mjy1212's avatar
    mjy1212
    7 months ago

    Exactly what I was just thinking...somehow don't have any issues/error messages when it comes to processing credit card payments...

  • mjy1212's avatar
    mjy1212
    7 months ago

    And completely useless customer service. Spent 20 mins on chat and when I asked for next steps or what to expect for a resolution he told me that they can't contact me directly and basically to check Twitter. Unbelievable. 

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