Showdown will not work

Product: Madden NFL 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID? BIGPAPIOW3N
Date/time issue occurred 1-24-25
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Superstar
Summarize your bug I can not play showdown in superstar it crashes loading into the game or the outro sometimes in the loading screen this has obviously happened before ea needs to fix their game my dad plays pS5 and it is not happening to him or any pS5 players I know only me and I know it’s not my console because I factory reset it and cleaned it and nothing has helped this does not happen in any other game mode or game on my console PLEASE EA FIX THIS, THIS IS THE INLY GAMEMODE I PLAY
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? You cannot fix this yourself ea just has to fix their game
What happens when the bug occurs? Sends me all the way back to my Xbox home screen
What do you expect to see? No crashes

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Pleaseee