Community ManagerHi everyone,
We appreciate you reaching out about this.
When you have the chance would you mind sharing a bit more info so we can pass it along?
Please let us know when you've got the chance. Thank you!
@EA_Kent I'm using a Windows PC, Google Chrome. During the week, image uploads worked just fine for me. However, starting Saturday morning the validation issue arose. I was not doing anything different from before. I tried logging in on an incognito tab, no change. I cleared my cache, no change. I restarted my computer and then did all those things again, no change. I've tried during off-peak hours now, no change. I used every troubleshooting method I could think of prior to posting in this forum. Hopefully that info helps the tech team figure things out.
At first I was worried that team builder had been deliberately shut off due to abuse or something, but based on what I've heard so far, that doesn't seem to be the case. Something I also noticed is that a team doesn't need to have any custom logos whatsoever for it to get rejected at submission. So, something appears to specifically be broken with content moderation, causing it to reject anything and everything regardless of content.
@EA_Kent theres been numerous posts about whats not working from a numerous amount of people, just fix the thing
exactly. at the very least, communicate!
Any updates yet? I am still dealing with the issue and wondering if u have any updates.
I E-Mailed EA on Saturday 8/24 and the representative told me the team is aware of the issue and is working on it and they would appreciate my co-operation. FINE. I again got in touch with EA on Sunday 8/25 and the representative thanked me for informing EA of the Team Builder website failed image issue. I then told the representative that I was not informing EA of the issue as I and 100s of people already had done that, what I am requesting is an update on the issue. The representative took 10 minutes to respond and then informed me he had let the "Team" know about the issue and they would get back to me within 24hrs. Well it's now 8/26 and 30hrs later and no response from EA so that is where it stands for me. I bought this game on 8/19 and have not been able to create 1 single team since purchase. I can't believe this can even be legal for a company to advertise a feature that actually does not work. If Madden 25 were a car it would be recalled. Tomorow I am calling the Better Business Bureau and I suggest anyone reading this do the same so this gets publicized and hopefully results in bad press and the NFL decides not to renew EAs NFL exclusive license.
