I E-Mailed EA on Saturday 8/24 and the representative told me the team is aware of the issue and is working on it and they would appreciate my co-operation. FINE. I again got in touch with EA on Sunday 8/25 and the representative thanked me for informing EA of the Team Builder website failed image issue. I then told the representative that I was not informing EA of the issue as I and 100s of people already had done that, what I am requesting is an update on the issue. The representative took 10 minutes to respond and then informed me he had let the "Team" know about the issue and they would get back to me within 24hrs. Well it's now 8/26 and 30hrs later and no response from EA so that is where it stands for me. I bought this game on 8/19 and have not been able to create 1 single team since purchase. I can't believe this can even be legal for a company to advertise a feature that actually does not work. If Madden 25 were a car it would be recalled. Tomorow I am calling the Better Business Bureau and I suggest anyone reading this do the same so this gets publicized and hopefully results in bad press and the NFL decides not to renew EAs NFL exclusive license.