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Misogyny_Moses27's avatar
Misogyny_Moses27
Seasoned Newcomer
9 months ago

Online Franchise Glitch

Need HELP!!!!
I run a online franchise league. Something happened to my friends Account and i guess it got deleted. And now for some reason this appears on one of the teams. We can't remove the user from the league. Everytime we click on this it comes up blank. 
No one can join as the saints as the game is telling us that they're taken. And also my friend cannot get access back to the deleted account. EA plz help 

9 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Misogyny_Moses27 

    This kind of issue can be super frustrating, especially when you’re running an online franchise. Here’s a breakdown of what likely happened and how to try fixing it:

    • Your friend’s account (the EA account tied to the Saints team) was deleted or deactivated.
    • The franchise still thinks the Saints are assigned to that account, even though it no longer exists.
    • Because the profile is blank or corrupted, you can't remove it or assign it to someone else—essentially causing a ghost owner bug.

    Here are a few workarounds that have worked for others in similar situations:

    If you're the commissioner:

    • Go to "Manage League" > "Users".
    • Find the blank/bugged profile (it may appear with no name or as "Unknown").
    • Try selecting "Clear User" or "Retire User"—even if it looks empty.

    Sometimes doing this from the Madden Companion App on your phone works when it doesn’t in-game.

    Next, have someone try to:

    • Join the league from a different account.
    • Select "Join as Saints."

    If it blocks them, try joining a different team first, then retiring and attempting to switch to the Saints (this has worked in rare cases).

    Unfortunately, we don't have the ability to modify the league itself. 

  • NJDAGOD's avatar
    NJDAGOD
    Seasoned Newcomer
    2 months ago

    I have two computer teams that I can’t feel because delete shows that the teams are taken, but they’re not taken was the coaches got fired and now I can’t put new users on the team is showing that my league is full. How can I get around this?

  • NJDAGOD's avatar
    NJDAGOD
    Seasoned Newcomer
    2 months ago

    Now, if I’m already in the league, I can retire create a new character and then get that team but then it shows that there’s two bears owners or there’s two falcon owners how can I get around that where I can get 32 users instead of 30 users 

  • Eggsy711's avatar
    Eggsy711
    New Novice
    2 months ago

    Is the fix retiring a character, then instead of leaving the league, you go to 'Create new character'? Then you can select the locked team?

  • NJDAGOD's avatar
    NJDAGOD
    Seasoned Newcomer
    2 months ago

    Tried that, but it still work lol it still shown full lol

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