Online Franchise Glitch

Misogyny_Moses27 

This kind of issue can be super frustrating, especially when you’re running an online franchise. Here’s a breakdown of what likely happened and how to try fixing it:

• Your friend’s account (the EA account tied to the Saints team) was deleted or deactivated.
• The franchise still thinks the Saints are assigned to that account, even though it no longer exists.
• Because the profile is blank or corrupted, you can't remove it or assign it to someone else—essentially causing a ghost owner bug.

Here are a few workarounds that have worked for others in similar situations:

If you're the commissioner:

• Go to "Manage League" > "Users".
• Find the blank/bugged profile (it may appear with no name or as "Unknown").
• Try selecting "Clear User" or "Retire User"—even if it looks empty.

Sometimes doing this from the Madden Companion App on your phone works when it doesn’t in-game.

Next, have someone try to:

• Join the league from a different account.
• Select "Join as Saints."

If it blocks them, try joining a different team first, then retiring and attempting to switch to the Saints (this has worked in rare cases).

Unfortunately, we don't have the ability to modify the league itself.