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EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
1 year ago

Re: Madden 25 Superstar league deleted

Hello @DKallllDAY,

about what issue were you trying to contact Support about? 

14 Replies

  • DKallllDAY's avatar
    DKallllDAY
    Seasoned Novice
    1 year ago

    After the madden update my superstar avatars are all messed up and i dont know how to fix it or if its even fixable. Is there something EA can do about this? I monetize my gaming and this just screwed up over 100 hours of progress 

  • DKallllDAY's avatar
    DKallllDAY
    Seasoned Novice
    1 year ago

    My CB superstar league was completely erased. And my HB superstar league is now for a different team and it starts my HB at CB instead. Cant play offense but attributes, stats and quests have stayed the same. Would it be easier to share a video?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @DKallllDAY,

    could you give me these details, so I can pass them on to the team?

    What platform are you playing on?

    What is your gamertag?

    Are you able to transfer any avatars from College Football to Madden? 

  • DKallllDAY's avatar
    DKallllDAY
    Seasoned Novice
    1 year ago

    Im on PS5. Gamertag is HundredMilli and yes i was able to transfer the players from college to madden

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @DKallllDAY,

    sound, thank you! I'll forward the information to the team and will let you know when there's more information on what might be going on here.  

  • DKallllDAY's avatar
    DKallllDAY
    Seasoned Novice
    1 year ago

    Ok cool thanks. I tried to upload a video but the file size was too large. I’m just trying to save a couple hundred hours of gaming you know what I mean?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Yeah, completely! Hopefully we'll be able to figure out what's going on and save the progress. Currently, I can't promise anything, as it has to be checked and the exact cause has to be found, but hopefully, this is an issue that can be fixed for you.

  • DKallllDAY's avatar
    DKallllDAY
    Seasoned Novice
    1 year ago

    Thanks a lot. Really appreciate yall looking into this for us. Im sure im not the only one just the first to come to the forum

  • dawg you can not be defending ea i know you work for them but we going on day 11 of not being able to play in your second season on superstar mode

  • DKallllDAY's avatar
    DKallllDAY
    Seasoned Novice
    1 year ago
    @40989763421 Naw not defending n naw ion work there i jus aint tryna erase and start over. But shh at this point im jus tryna get some compensation.
  • DKallllDAY's avatar
    DKallllDAY
    Seasoned Novice
    1 year ago
    @EA_Pythia Bruh you think i can get a couple legendary xp boosts. Cuz its lookin like ima have to erase this n start over but i done put in too much time i need something from yall to make this right
  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @DKallllDAY,

    unfortunately, we can't give compensations here in the forum.

    I know this isn't very reassuring right now, but the issue is still being looked into. If I get any new information, I will let you know. 

  • DKallllDAY's avatar
    DKallllDAY
    Seasoned Novice
    1 year ago
    @EA_Pythia And thats the problem bruh. Had i been able to contact a real support staff maybe i’d be straight by now but i gotta come to this community forum shh. I know yall can compensate yall got my gamer info. I pre-ordered the deluxe edition and yall wasting my money i can barely finish a game without the app crashing in error

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