Team builder fail

Online franchise with multiple users - when I try to load in, the teambuilder import begins and then pauses progress.  It then tells me the TeamBuilder Import process failed and kicks me back to franchise load menu.  

I tried closing app and reloading, uninstall / reinstall game, and restarting console.  I checked internet speed and have over 200 mgps download / 10 upload speed so no internet issue.

what is the fix for this?