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FawnkyDonkeys's avatar
FawnkyDonkeys
New Hotshot
7 days ago
Solved

Can't Play "Free Play Days" Madden 27 on Xbox

Every time I launch the game it says I need to resub to EA Play to continue my EA Play trial... even though the game is supposed to be free for everyone this weekend. Need this to get fixed.
feedback
xbox
  • FawnkyDonkeys's avatar
    FawnkyDonkeys
    6 days ago

    Found an EA support agent that cleared the trial from my account, then I had to reinstall again, deleted local files... and finally got in. 

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
6 days ago

FawnkyDonkeys​ Hey, there

Wanted to follow up on this one. Did you happen to play the 10-hour trial through EA Play by chance?

Can I get the following?

EA ID:
Gamertag:
Did you download it from the Xbox store or on the mobile app?

FawnkyDonkeys's avatar
FawnkyDonkeys
New Hotshot
6 days ago

Yeah i played the trial for 3 hours before cancelling ea play. 

FawnkyDonkeys
Fawnky Donkey
Not sure. I've had it downloaded since early August.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    6 days ago

    FawnkyDonkeys​ Thanks!

    Okay, so can you uninstall everything Madden-related, go back into the store, and reinstall the free play days for me?

    Also, can you go into Manage games and apps, then delete the reserved space and profile settings before you log in to the trial?

    • FawnkyDonkeys's avatar
      FawnkyDonkeys
      New Hotshot
      6 days ago

      Did all of that. Still doesn't work. 

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