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atlgohan22126's avatar
atlgohan22126
New Rookie
1 day ago

Missing pre-order/deluxe edition items

I am missing my pre-order bonuses, Deluxe Edition bonuses, points, and players in Madden NFL 27.  PS5  please help cannot open a case on ea help 
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 day ago

Hey there. Thanks for reaching out. Take a look at this article for missing content in Madden 27. If that doesn't resolve this for you, use the 'Contact us' button at the bottom of that page to open a case with an advisor. They'll investigate this for you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 day ago

Does the bot ever ask if this fixes your issue? If it does, say no and that should give you the option for opening a chat with an advisor.

  • atlgohan22126's avatar
    atlgohan22126
    New Rookie
    1 day ago

    EA_Aljo​ yes I’ve done that and all it does is take to form to fill out i click on submit and it brings back to the same screen 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      1 day ago

      Did you get a pre-order code and if so, did you redeem it?

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