Missing pre-order/deluxe edition items

I am missing my pre-order bonuses, Deluxe Edition bonuses, points, and players in Madden NFL 27. PS5 please help cannot open a case on ea help

Community Manager

1 day ago

Does the bot ever ask if this fixes your issue? If it does, say no and that should give you the option for opening a chat with an advisor.

New Rookie

1 day ago

EA_Aljo yes I’ve done that and all it does is take to form to fill out i click on submit and it brings back to the same screen

EA_Aljo
Community Manager
1 day ago
Did you get a pre-order code and if so, did you redeem it?

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