Trick or Treat CPU Event Level 4 Crashes on Launch

EA_Shepard​ Even with it being fixed I had to spend over 200k to just barely get enough candy for the 89 champ. Couldt get any other candy rewards

if ea could give us a free ltd of our choice I think that’s fair but I’m one greedy person so I don’t expect that at all. I simply pray for make rights worth my time to even continue.

User- Unstoppablekam2

ea id-Unstoppablekam2

have a great day

EA ID: MightyMac213

Platform: Xbox Series X

Gamertag: MightyMac21

Date / Time: Thursday Oct 29 5:03am

Type of issue: Server Error

Summary: Anytime I attempt to play the most feared cpu event specifically LV3 Phantasmal Place 150 I am booted to the menu being told my request cannot be processed at this time. It’s like it just ate my key. It acknowledges the run has started but I cannot play it. 

Player Items: I removed all EVOs and MF items from my lineup. Still no luck. 

UPDATE 10/29/2026 — BBB COMPLAINT / EA SUPPORT RESPONSE / MAKE-RIGHT REQUEST

EA_Shepard and Madden NFL 27 Development Team,

I wanted to provide a final update regarding my experience with this issue.

The problem began October 22 and prevented me from participating in the Most Feared Trick or Treat CPU Event and earning limited-time rewards.

After numerous unsuccessful EA Support conversations, I filed a formal complaint with the Better Business Bureau regarding the technical issue, lost progression opportunities, and lack of resolution.

Microsoft subsequently refunded my Madden NFL 27 purchase and revoked my game license. As a result, I can no longer access the game to verify whether the issue has been resolved for my account.

EA responded to my BBB complaint by directing me back to EA Help.

I followed those instructions and contacted EA Support again on October 29.

Despite explaining the history of the issue and requesting appropriate in-game compensation, the representative ultimately stated:

“Upon checking my resources here regarding your issue, there is nothing we can do further regarding your issue.”

I have since rejected EA’s BBB response because it did not address my request for a meaningful resolution.

My concern is no longer just whether the technical issue has been fixed. It is also how EA intends to address the limited-time progression opportunities affected players lost while the event was inaccessible.

Several other players have independently requested a make-right, and I continue to support that request.

I would genuinely like to return to Madden NFL 27, but I believe affected customers deserve more than another referral to the same support department.

EA, will someone with the authority to address this issue acknowledge the lost progression and provide an official response regarding make-right compensation?

I appreciate the other players who contributed information and helped document this issue.

I'm not one to beg for compensation.  However, people are reporting receiving "make-rights" for their lineup glitches over the past week.  Why did they not grant such for those of us who were glitched out of the CPU Event?

Uppy8686​ Hey

I appreciate the post. Thank you for taking the time to write this one out. I always prefer the ones with way more details and feedback over - it's broke - or didnt work. The refund thing I get. After so many attempts to do something, you get a bit fed up. Been there more times than I care to admit.

When it comes to things like make-goods, that one is way out of our hands, I am afraid. Valid, but once we pass that along, it is the team's decision on what they do.

This for example,

EA, will someone with the authority to address this issue acknowledge the lost progression and provide an official response regarding make-right compensation?

These come directly from the studio teams and not from CMs or the forums. If they are on here, we received it from them, so we have official word from them first. We can always request, but we cannot speak on their behalf.

Perfectly logical request for sure, and one we can pass along, but ultimately what happens in these situations is one that we here on the forums have no control over. I wish we could make those decisions for players, but we do fight for the players and what we think is a good solution. Regardless, I will pass it along with my feedback reports, and I hope that you do come back to the game because it is obviously a game you enjoy playing.

Thank you for the reply!

FINAL UPDATE — My Experience With Madden NFL 27

EA_Shepard,

I appreciate your acknowledgment of this issue and your efforts to communicate our concerns to the development team.

Unfortunately, after a week of technical problems, numerous support conversations, unsuccessful troubleshooting, and lost Most Feared progression opportunities, I have decided to stop playing Madden NFL 27 and future releases.

Microsoft has refunded my game purchase and revoked my access.

Several affected players have reasonably requested a make-right, yet we still have no confirmed compensation plan.

My biggest concern is that a delayed make-right does not necessarily restore the value of missed opportunities. Ultimate Team progression continues every day, and rewards become less valuable as the game advances.

Fixing the original bug is important, but addressing its consequences for affected players matters too.

I hope EA considers appropriate compensation for everyone affected, particularly those who have continued playing despite falling behind.

I enjoyed Madden Ultimate Team, but this experience has made me lose confidence in EA’s ability to support its customers when something goes wrong.

Thank you to the other players who helped document this issue.