10 years of 10 I got massively screwed over
After several I mean several phone calls ea mind you are at least 30min to an hour long mainly on hold, for the representative to talk to the unapproachable make the game right consultants I was told tough luck it’s to late and that I have already been compensated.
Let me tell you a little bit of what happened. Send you back to september 8th. Which so happened to be my wonderful wedding day. Micheal Vick was released that weekend! Due to time constraints I made some time to complete the challenge on that day because prior days weren’t possible. I completed the challenge and went onto my wedding then my honeymoon!
When I got back from my honey I realized right away that my token and card was not there. Interesting I said. I’ll call up ea. So I called up ea and after 20 minutes explaining to them what had happened I was told it’s a known issue call back in a few days if you have not received it. Few days later explain the situation all over again same answer. I then repeated this process for 4 weeks or soo.
The most frustrating part; I called earlier this week talk to a supervisor on oct 21 and I was finally told that we’ll if you have a picture then that would prove it and we could get you your card. Meanwhile I’m pretty pissed cause this is the first time I have heard of a picture. Explaining to the guy how am I supposed go back 2 months and take a photo for real???
Shortly after that call I was like wait, a second I do have a photo I sent it to my brother cause he didn’t believe I would complete the challenge on my wedding day. Since we are both avid players. I was like wanna bet... so I did it took a a picture sent it to him I actually have 2 photos of completion..
Here’s the kicker I called in the next day showed ea my evidence and they told me 2 things... absolutely ridclious!!!! These 2 things were, there is no way to prove this picture is yours I’m like what???? (If you guys play madden please take a picture of the mut menu and please prove to me it’s your account) trick question it’s not possible!!! Now try to send a picture that proves it’s youe account with a completion umm not possible again !!!
The last thing after Definitively proving that I completed the challenge and recording a video showing it to the rep that there is no possible way to prove it’s even me in the mut menu period. ITS TO LATE TO DO ANYTHING ABOUT IT!!! Like really after all these conversations now it’s to late when 1 day prior you finally asked for a photo which I had I Gave it to you and now it’s to late like reallly ??
I was then told oh well we already did compensate you I was like really what did I get ?? We gave it to you 6 days ago.. oh what did I get It?? Oh it’s not possible to tell you but you got something sorry for the inconvenience we can’t do anything for you cause you just brought this to our attention which clearly is not true I’m the slightest!!!!
