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Anonymous's avatar
Anonymous
7 years ago
Solved

4k LG TV - Madden 19 - Weird Issue

Hello.  I am playing the PC version through Origin Premier from my PC to an LG UHD 4k TV thru HDMI. I have 3 monitors total, but I turn one off and Windows+P to second monitor only (which is the TV) ...
CrockD's avatar
CrockD
7 years ago

I also have the same issue. I have my PC plugged into my LG C8PUA. The game started fine but as soon as I exited the screen went black with only the Dolby Vision sign in the top right corner. Even a reboot of my machine would not bring the screen up to my desktop display. Ultimately I had to hook up a monitor and unplug the TV to be able to see the screen. Once I turned off full screen and switched it to Window mode, exited the game and then rebooted I was finally able to get my TV and PC to communicate with each other.

Obviously there seems to be an issue with the communication between Madden 19 and LG 4k tvs when Dolby Vision is active.

As I have no intention of playing the game in windowed mode I uninstalled it. If I hear that either EA or LG (in fairness the flaw could be with their handling of Dolby Vision) have fixed the issue I will consider checking out the game again.

CrockD's avatar
CrockD
7 years ago
And yes my cables are connected just fine and I have played plenty of other games that use HDR without any issues.
    • poquest33's avatar
      poquest33
      7 years ago
      @EA_Barry wrote:

      @CrockD@Otrees@poquest33@taylors102704@blindrhythms

      Can you guys check if you can disable/alter HDMI 2 support or maybe try using an HDMI 1.4 cable?

      https://www.reddit.com/r/Madden/comments/94cygp/how_are_you_guys_on_pc_getting_around_the_dolby/

      Thanks @EA_David

      I can go to tv and turn off the hdr function for that input.  And I can change cords. But let’s take a step back here. We are talking about turning off hdr functionality on an hdr tv. We are talking about trying to doable Dolby vision on a Dolby vision tv. We are talking about using a more outdated hdmi cord.

      All for one game. Because other hdr game and Dolby vision content on the tv works fine. It’s just his game. It forces people like me to play in windowed or to totally power down my pc by unplugging it from the back of the pc. EA, I’m not trying to be mean. I’m 41 so it’s not my first time around the block with computers or 4K tvs. 

      This issue is with this game only. Turning off functionality on my tv for one game can’t be the answer EA is proposing?

      • CrockD's avatar
        CrockD
        7 years ago
        Couldn't agree more poquest33's response. If I am being asked to try to disable HDR on my 4K tv, or to use an outdated hdmi cord as a troubleshooting technique that is designed to isolate the problem and develop a potential fix then that's fine. If I am being asked to do these things as a "solution" for one game, well I'll enjoy all my other HDR content and games and leave Madden on the shelf.
    • blindrhythms's avatar
      blindrhythms
      7 years ago

      I've got to echo what poquest33 and CrockD have said, being asked to swap cables or alter a TV's functionality for a single game is asking a bit much. I do understand that you want to eliminate every possible angle in hopes of finding a solution and I would be willing to help test your suggestion for that reason. Sadly, I don't have an old HDMI cable and as far as I can tell my LG TV doesn't have a setting that would allow me to change an HDMI port to 1.4 like that reddit user's TV.

      I can and have tried disabling wide color gamut/HDR as previously suggested and have tried the other ports on the TV to see if the one my PC is connected to was somehow faulty and that didn't solve the issue either.

      Also as others have said, this is the only game I have the problem with. If this were an issue with even one other game then I would think my TV or even my Nvidia card were in need of an update or a possible repair/replacement. I am curious about what CrockD said and perhaps it is the pairing of an Nvidia GPU with an LG TV causing this. It would be great to hear if someone using an AMD card has the same purple or black screen.

    • blindrhythms's avatar
      blindrhythms
      7 years ago
      @EA_Barry wrote:

      @CrockD@Otrees@poquest33@taylors102704@blindrhythms

      Can you guys check if you can disable/alter HDMI 2 support or maybe try using an HDMI 1.4 cable?

      https://www.reddit.com/r/Madden/comments/94cygp/how_are_you_guys_on_pc_getting_around_the_dolby/

      Thanks @EA_David

      I'm not sure why my last post was removed for being spam. Again I just want to say that I share what poquest33 and CrockD have said and that I would love to test your suggestion, but sadly, I don't have an old HDMI cable nor does my TV have a setting to change a port to 1.4 as far as I can tell.

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