@hailboognish666@Otrees@blackforce999@Songya23@Gustovier
Progress has been made on this issue and we are hoping to address this in an upcoming patch.
Apologies for any inconvenience until then.
*marked as solution for player visibility (issue not yet resolved)
I got one too, hopefully they get this fixed, I'd like to try the game out.
Community Manager@hailboognish666@Otrees@blackforce999@Songya23@Gustovier
Progress has been made on this issue and we are hoping to address this in an upcoming patch.
Apologies for any inconvenience until then.
*marked as solution for player visibility (issue not yet resolved)
ok thank you if and when this gets fix for OLED65E7P i will rebuy
Hopefully in the next week or two:
TV: Sony XBR65X930E
Symptoms: Purple and Green colors when full screen
Glad to hear this is still being worked on. Having gone down the Nvidia forums rabbit hole I've discovered that most of the problems with HDR originate entirely from Microsoft. Windows 10 is atrocious at handling HDR/DV and while Nvidia has attempted to mitigate the problem with driver updates there is very little they can do until Microsoft puts out improvements which at the earliest will be the October update. (Where they will hopefully release WDDM 2.5 and it won't suck like WDDM 2.4 did).
This is from an Nvidia developer on their forums:
"Windows 10 Creators Update HDR implementation overrides our HDR API so there is nothing we can do. Fine tuning of HDR on Windows 10 will come over time in future Windows Updates."
So a lot of game developers and even Nvidia themselves are finding themselves blindsided by having to work in the current Windows environment where an increasingly common element (HDR or Dolby Vision) is extremely unstable on the platform they are using. So I could totally see unexpected things happening like HDR turning on when it's not supposed to, HDR just plain failing with PCs plugged into fairly high end TVs, etc etc.
Not to make excuses for anyone, and those who purchased the game have every right to demand the product work (obvious statement of the day!), but I have to imagine some EA developers have spent quite a few hours banging their head against their keyboard over issues like these.
Hopefully a patch "fixing" the problem (likely just forcing HDR/DV into a disabled state but who knows) will be ready soon.
@CrockD wrote:Glad to hear this is still being worked on. Having gone down the Nvidia forums rabbit hole I've discovered that most of the problems with HDR originate entirely from Microsoft. Windows 10 is atrocious at handling HDR/DV and while Nvidia has attempted to mitigate the problem with driver updates there is very little they can do until Microsoft puts out improvements which at the earliest will be the October update. (Where they will hopefully release WDDM 2.5 and it won't suck like WDDM 2.4 did).
This is from an Nvidia developer on their forums:
"Windows 10 Creators Update HDR implementation overrides our HDR API so there is nothing we can do. Fine tuning of HDR on Windows 10 will come over time in future Windows Updates."
So a lot of game developers and even Nvidia themselves are finding themselves blindsided by having to work in the current Windows environment where an increasingly common element (HDR or Dolby Vision) is extremely unstable on the platform they are using. So I could totally see unexpected things happening like HDR turning on when it's not supposed to, HDR just plain failing with PCs plugged into fairly high end TVs, etc etc.
Not to make excuses for anyone, and those who purchased the game have every right to demand the product work (obvious statement of the day!), but I have to imagine some EA developers have spent quite a few hours banging their head against their keyboard over issues like these.
Hopefully a patch "fixing" the problem (likely just forcing HDR/DV into a disabled state but who knows) will be ready soon.
I think that's a good point, but why does battlefield 1 work with HDR using the same game engine? Both use frostbite? Maybe they should call the battlefield team and figure out how they are able to make it work?
Game has been out for weeks and still no fix. Get it together, EA. This is the only game that's literally unplayable on a high end 4K OLED TV.
Ok, I just tried to play Madden 19 again on my LG TV. This time I got the error I attached. The graphics drivers are up to date. Never got this error before, assuming Madden 19 is now crashing the graphics driver with whatever information its trying to send to it.
BS better get fixed before regular season begins that’s all I gotta say...waited more than 10 years for this BS and they still can’t get it right...the NFL should just hand the reigns over to 2K...EA has had its run for too long
This is absolutely not solved and I don't know why it was marked as such.
It's only solved in the sense that the EA rep has acknowledged that the problem has been made aware to their team...which is better than nothing. Makes you wonder what EA is doing with all their money if they're not outfitting their game testers with OLED TVs though smh
@Otrees wrote:Ok, I just tried to play Madden 19 again on my LG TV. This time I got the error I attached. The graphics drivers are up to date. Never got this error before, assuming Madden 19 is now crashing the graphics driver with whatever information its trying to send to it.
I got that exact same error when trying to play Fifa 18 after I had attempted to play Madden. (I wonder if Madden screwed up the drivers for my GPU). I had to use DDU to fully uninstall my 1080s drivers and then reinstall them. After the reinstall it worked fine.
Something is definitely up with the game. I have the same problems as you all with the dolby vision thing on my Vizo 4k but also the game seems to cause some heating problems, weird I know but it's only madden 19 I get weird issues with. I use a ps4 controller with DS4 wiindows and the controller will randomly disconnect and I can't get it to connect again until I restart my pc. When I restart my pc when this happens I get a cpu temp alert from motherboard and pc won't boot and I have to enter bios. I can see the cpu is kinda hot I think, I can then exit bios and it will usually start again. I don't have this problem with any other game. I play Fay Cry 5 maxed out for a good while on my tv using the ps4 controller and I don't have this happen for example.
Asus Prime Z270-Ar mohterboard
Intel Core i7 7700K (liquid cooling)
Patriot Viper DDR4 2800Mhz 32g
Nvidia GeForce GTX 1080
Game SDD Samsung 850 EVO 500g
FWIW, you can temporarily fix this by downgrading to the NVIDIA 391.35 driver package. This breaks lots of my other games, but gives me perfect results with fullscreen HDR Madden 19 on my Sony X900F.
Community ManagerThanks for posting. while maybe some players are not willing to downgrade their drivers and potentially cause issues with other games, for those whose only concern is Madden, this is a good workaround for now.
As an LG TV owner I can confirm that playing the game in Windowed mode (maximised), whilst not to my liking, at least gets around the HDR issues and allows me to play the game in its current state without resorting to downgrading my NVIDIA driver.
Community Manager@Mulderitey@Otrees@CrabsJarrard@MorbidMurderer@CrockD
While not specifically mentioned in the patch notes, can you check if today's update has an effect on this issue please?
It is entirely likely that the fix for this is not in this update but I wanted to check, thanks.
@MorbidMurderer wrote:Something is definitely up with the game. I have the same problems as you all with the dolby vision thing on my Vizo 4k but also the game seems to cause some heating problems, weird I know but it's only madden 19 I get weird issues with. I use a ps4 controller with DS4 wiindows and the controller will randomly disconnect and I can't get it to connect again until I restart my pc. When I restart my pc when this happens I get a cpu temp alert from motherboard and pc won't boot and I have to enter bios. I can see the cpu is kinda hot I think, I can then exit bios and it will usually start again. I don't have this problem with any other game. I play Fay Cry 5 maxed out for a good while on my tv using the ps4 controller and I don't have this happen for example.
Asus Prime Z270-Ar mohterboard
Intel Core i7 7700K (liquid cooling)
Patriot Viper DDR4 2800Mhz 32g
Nvidia GeForce GTX 1080
Game SDD Samsung 850 EVO 500g
@MorbidMurderer have you tried alt-tabbing out of the game, right clicking the DS4 Windows icon in the task bar (bottom right of the start bar) and closing DS4 then re-opening it. Sorry to sound patronizing if you've already tried that, the same thing happens to me from time to time and that usually solves it.
As far as the overheating is concerned, do the Madden options have the ability to limit your frames? I don't know because I don't have it installed any more, but if it does and it's set to unlimited you might want to try setting it to the frame rate native to your display.
The issue with HDR has been fixed (at least for me). I can play full screen and exit without having a black screen. The issue of the mouse cursor appearing on screen (especially when pressing RT for Show Play Art) still exists however.
Seems to be fixed. Thanks.
It seems to have fixed the full screen issue for me but HDR now looks terrible. The colors are really faded and the contrast is low. Adjusting HDR settings on the TV and windows does not alleviate or remedy the issue. I have an LG OLED
So when I closed madden I ended up getting high contrast on the TV, I was able adjust this back to normal by toggling the HDR switch in Windows 10 under settings for display. Seemed to bring the contrast back to normal...
I have a 55 inch TCL Roku 4k HDR TV and I'm having the same issues regarding color. It looks really dark and washed out. I wish they could just add a setting in game to turn hdr on and off. It really can't be that hard to do. At this point I don't even really care about hdr I just want to play the game on my TV.
Edit: Autocorrect
