Forum Discussion

XaVader84's avatar
XaVader84
5 years ago
Solved

Account Banned, EA Help says they do not see a ban

I have seen several people have this problem, suddenly I find a screen saying that my account had been banned by Cheating & Fair Play. Which I denied, Sometimes I go overboard with the celebrations i...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    @XaVader84 

    Your account has been notated and an email was sent out yesterday, please check your email address again.

    Our forum staff is not able to discuss account details due to account security reasons. Please contact our EA Support via these options below for further assistance.

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@XaVader84 

Hey there.

Do you know what day you started seeing this message pop up up on your account? I see that you contacted us yesterday. If the action was done very recently, it's possible the system didn't have the details on your account regarding what the action was. Have you reached out to our Terms of Service team to dispute the action? You should have received an email regarding details on this. I recommend checking the junk, spam, promotion, and even deleted email folders to see if it was routed there. 

Our Support team can provide confirmation on whether your account was actioned, but as I've seen some cases in the past, the details regarding what the ban was may be slightly delayed for our Support team to verify. 

Celebrations aren't something the team will action for. We have specific info on what constitutes suspensions bans under this post.

https://answers.ea.com/t5/Technical-Issues/INFO-Account-Suspensions-or-Bans-in-Madden-NFL-21/m-p/9837207#M6912

I'm sorry for the confusion you've experienced. Please let me know when you noticed this message on your account and I'll do what I can to track down more. 

How to dispute a ban: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

  • XaVader84's avatar
    XaVader84
    5 years ago

    This started last night (July 1st, 2021). Actually been playing during the morning till 3pm ET, the during the night I realized I was banned. I have asked for help at EA Help via email and chat.

    I have Checked all my folders in my email. I did not receive notification about the Ban in my account.

    I honestly do not know what may caused this ban. As far as I know, I did not break the rules, and if I did, I would you to let me know how I did. So I can coperate now on.

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @XaVader84 

      Your account has been notated and an email was sent out yesterday, please check your email address again.

      Our forum staff is not able to discuss account details due to account security reasons. Please contact our EA Support via these options below for further assistance.

      EA Help on Twitter

      https://twitter.com/EAHelp

      Live-Support

      https://help.ea.com/en/contact-us/

      • 5hidgdik9dr2's avatar
        5hidgdik9dr2
        2 years ago

        I want to know why my account was inexplicably banned. During the winter promotion, I bought a two person account on Epic and later created an EA account using my own QQ email. I didn't check my email until around February 16th when I played games with my cousin and realized something was wrong, but I didn't pay attention at the time. It wasn't until a few days later when I went online again that I realized it was banned. Because I didn't buy any other games or open cheats, my account was banned. I talked to a consultant yesterday, but today I rejected it and didn't explain the reason

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