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Mike8274's avatar
Mike8274
5 years ago
Solved

Account invalid

When I try to log into madden, it says my account is invalid. Why?! I can’t figure it out and can’t get ahold of anyone. 😡

  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    @Castlenova44  Excellent!

    @chriseatssushi wrote:

    I have ea access on ps4 and madden20 says invalid account. Ea access won't work either. Since password reset wouldn't work I changed email, PSN ID, and made new account completely. Still can't sync up, this is ridiculous! 

    @chriseatssushi  Please contact our Support team as soon as possible so they can get your account up and running again. As much as I want to help players out with this account issue on the forums, we simply can't in order to maintain strong account security.

    Live-Support

    https://help.ea.com/en/contact-us/

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  • Jaymoney_9mtm's avatar
    Jaymoney_9mtm
    5 years ago
    @EA_Blueberry Such a watered down response. Account security to keep my replays safe this is all a bunch of *. 2k never makes people go through this * hassle this is absurd and why I will be returning my madden 21 thank god I didn’t open it. I have bought the new madden every year and sad to say I won’t be buying anymore EA games this is absurd “security”
  • graysl123's avatar
    graysl123
    5 years ago
    UPDATE 9/10/20: FIX FOR INVALID EMAIL ADDRESS FOR MADDEN 2020. (after trying and contacting EA Sports for 5 months and filling out endless EA Account recovery forms)



    1. Google EA Login, click that link and

    2. Log in using your Xbox or Playstation account, NOT EA Account

    3. Logging into Xbox or Playstation is where you will find the invalid email address and/or birth date or other incorrect information (as was the case for me)

    4. Now start a chat session with EA Sports

    5. Tell them that is the location of the invalid email or other information (i.e. Xbox or Playstation login)

    6. Give them a good email address and they will send a code to that good email address

    7. They will then reset your email to its correct address and send a link to reset the password to the new correct email account (in Xbox or Playstation account login)

    8. Ask EA Sports to hold while you reset the password and log into Madden to see if your new email address is now populating

    9. Enter your password and see if you can now download rosters or community files (I could once I followed these steps)



    The EA Account is incorrect because it is not syncing in with the correct Xbox or Playstation Account information. The steps above corrected this

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