Account wrongfully banned

Was also banned earlier this week. Have a case open but have heard nothing. Have paid over $1k buying points to purchase packs Since August 21, 2020! In the past two weeks trying to pull LTDs bought out all the packs I could, sold over 200 gold cards on the auction, then finally broke down and purchased the Denzel Ward LTD off the block when it dropped to 800k coins.....come back to the game later and my account is suspended permanently for coin distribution! Have yet to receive an email from EA with further information as the suspension menu claimed I would. Have only received one email from the EA team acknowledging my case is pending after I initially opened it. On my EA access page the case has been updated twice but still no email or contact back from EA. Long time Madden player from years past but I took about an 8 year break, recently came back to it and I've only played Madden MUT since April of this year. Never done anything other than use the auction block to buy and sell cards for or from my squad. Never received any kind of warning....just slapped with a permanent suspension with no explanation as to why! Not a very professional way of doing business or treating customers who pay way too much for a hobby they enjoy! Communication is KEY....and there is none!!!