Auction House Ban

@nateblough Did you check your junk/spam/promotion folders for your email provider? The emails may have been routed there. The information they gave you was correct though, as they can't assist in overturning account actions and it must go through the Terms of Service team whom are trained for these type of investigations.

I'm sorry you feel like you're not getting anywhere. The link I posted above explains how to contact them and you should get a response back within 5 business days. Due to volume levels though, it's possible it could take slightly longer to get a response back if it's suddenly very busy from their end with a surge in disputes.

These investigations are done manually by an EA employee to ensure accuracy, it's not automated, so these take time with the little extra care they have to put into them to ensure the bans are either justified or need to be overturned due to error.