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Got it, thanks for giving it a shot.
When you have the chance would you be able to share a DxDiag here so we can take a look? For more details on how you can pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!
/Kent
here it is
- EA_Kent5 years ago
Community Manager
Much appreciated!
Looking through the DxDiag I wasn't able to spot anything that stands out as a likely cause for the issue, unfortunately. Do you play the game in Windowed mode, or are you playing in fullscreen?
/Kent
- 5 years ago
i play in fullscreen
- 5 years ago
if we cant figure this out, can I just get a refund please?
- EA_Kent5 years ago
Community Manager
A refund isn't something we would be able to look into here on Answers HQ. If you'd like to request a refund I'd recommend getting in touch with the EA Help team so they can take a look and see if they can help out with that.
You can find more details on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well./Kent
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